American Automobile Association (AAA) - Overworked and Underpaid; Culture/Policies Breed Mediocrity | Glassdoor
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Helpful (6)

"Overworked and Underpaid; Culture/Policies Breed Mediocrity"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Dearborn, MI
Former Employee - Anonymous Employee in Dearborn, MI
Doesn't Recommend
Negative Outlook

I worked at American Automobile Association (AAA) full-time (More than 10 years)

Pros

This AAA conglomerate of several clubs under the ACG name has its headquarters in Dearborn, MI with a variety of corporate depts, positions, and experiences, yet is small enough to be a manageable company to run. If you like the corporate world but don't want to be completely lost in a sea of thousands of employees in a massive corporation, this is a good middle ground.

Most employees are good folks, intelligent, and tend to become like extended family over time. Benefits are decent. Vacation time allotment appears to be above-average (that's one major way they get people to stay--"where am I going to go and get 6 wks vacation time?") Pay can be reasonable but depends on how you play your cards when you join the company. Once you're in, pay policies are rigid and you have to leave the company to make financial traction in your career (promotions do not equate to meaningful increases in pay.)

Cons

Morale is extremely poor and has worsened over the years since the last CEO came on board. Old-timers will all say it used to be a fun, family company but it's not like that anymore. There is little incentive to be a high performer because working your tail off for that "exceeds expectations" rating is only going to get you 1% more in terms of an annual raise (when they're giving them out) than the waste of space in the next cubicle who surfs the net and does personal business all day long.

There is a palpable negative energy in the work environment and it's become an "every man for himself" culture. Very political esp. in higher ranks and survival depends on how well the game is played, not on how well the job is executed. Middle-mgmt is not willing to go too far out on a limb for subordinates because they're always worried first about their own jobs (Massive JE's have occurred on an almost biannual basis since CEO arrived.) Over the span of a dozen years since the CEO took over, there was this sense that dark clouds were moving in and they just settled over the company. The CEO in one decade has changed his executive leadership team so many times, you can't keep it straight. There appears to be no strategy or well-thought out plan. It just changes with the wind. (Thank goodness the CEO provided copies of "Who Moved My Cheese" to all management to prepare everyone for all these changes.)

HR Sr. VP was quoted in a town hall meeting as saying (in response to negative comments about pay/benefits issues): "If you don't like it here, you can find another job elsewhere." It's easy to say that when the unemployment rate is high but what happens when it turns around and then your most talented people hightail it out of there for being undervalued and treated as dispensable?

Finally, ACG is OLD school, run by old (typically white) men. Things like work/life balance, telecommuting, and flexible work schedules are virtually non-existent. More progressive, forward-thinking companies recognize the numerous benefits of offering these programs: employee satisfaction, decreased real-estate expenses, increased productivity and employee loyalty. Even our country's leaders have put legislation into place that encourages this because it just makes good sense (..."if all U.S. white-collar workers teleworked only two days a week, the country would conserve over 233 million gallons of fuel each week..."). ACG is always 10 steps (or more) behind everyone else with policies, products, innovation, and just basic business practices.

Advice to Management

Time to retire CHP. You've made your mark, let someone else take the reins and give employees a reason to WANT to come into work each day. Would be nice if the Board recognized that there is more to running a good company than how many AAA clubs can be acquired in one decade. AAA is becoming irrelevant and not keeping pace with changing times. Younger, talented fresh blood is needed to help reinvent and reinvigorate this company.

Other Employee Reviews for American Automobile Association (AAA)

  1. "Excellent place to work for anyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Architect in Costa Mesa, CA
    Former Employee - Architect in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great technology, management and people. fun place to work

    Cons

    None I can think of

    Advice to Management

    Keep up the good work


  2. Helpful (1)

    "Not too bad at entry level, but huge internal politics."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CA I in Omaha, NE
    Former Employee - CA I in Omaha, NE
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    reasonable base salary, differential added to salary for working unstandard hours, very easy job

    Cons

    they do not utilize employees educational background, they promote by popularity not by qualification, rules and procedures are not standard accross the nation each area club has its own, It is hard to change or adjust your schedule and when taking time off you don't know if you will get the days until about 2 days before hand.

    Advice to Management

    Look at the education of many of your lower level people, most are there because times are hard right now and came to you well educated, take advantage of them and their ideas instead of ignoring them. Health insurance package is almost so expensive, almost unaffordable if you have a family.

There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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