American Automobile Association (AAA) - large stable entity | Glassdoor
There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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"large stable entity"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Insurance Sales Agent in Irving, TX
Current Employee - Insurance Sales Agent in Irving, TX
Recommends
Neutral Outlook
No opinion of CEO

I have been working at American Automobile Association (AAA) full-time (More than a year)

Pros

lots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

Cons

Computers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

Advice to Management

Time with family is important too.

Other Employee Reviews for American Automobile Association (AAA)

  1. Helpful (1)

    "High pressure sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Cary, NC
    Former Employee - Travel Consultant in Cary, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Travel benefits, health insurance, paid time off.

    Cons

    Little oppoprtunity to advance, management yells at you to answer phone faster, odd requirements for customer service. Zero autonomy. Micro managed. Work on Saturdays, late hours. Low pay and total commissioned sales. Inferior computer equipment. You are "encourged" actually forced to attend a weekend seminar called "Super Bowl" where they keep you over a weekend so they don't have to pay you to educate you about product lines and cross selling. They have evening events you must attend which really appeal to the lowest common denominator in society. Tacky is an understatement.

    Advice to Management

    Respect and value your employees. Give them opportunities to showcase their best qualities and stop making them compete against your own website.


  2. "Stable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Irving, TX
    Current Employee - Supervisor in Irving, TX
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great company that has been around for more than 100 years. No layoffs during my entire tenure with the company.

    Cons

    Management is slow to respond to some employee issues. Managment's intentions are very good, however; AAA is a tradition based company that is not starting to move in to the 21st century.

    Advice to Management

    Take a more proactive approach to employee morale and issues.

There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

See Most Recent

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