American Automobile Association (AAA) - Quality work environment with above average professionalism | Glassdoor
There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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Helpful (1)

"Quality work environment with above average professionalism"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I worked at American Automobile Association (AAA) full-time (More than 10 years)

Pros

Great people with strong work ethic and commitment to quality; salaries are fairly competitive within Central Florida; very solid benefits portfolio; proactive training opportunites; a beautiful workplace and positive environment

Cons

leadership is in a state of flux; understaffed and under-resourced in some areas; difficult to get promoted; jobs/positions do not seem to be graded fairly and policies do not always seem to be applied uniformly throughout the company

Advice to Management

Get out and mingle with the associates at all levels. Learn about their concerns, their suggestions, and get their feedback in personal conversations. There is a growing restlessness and associate apathy that is very unusual in the AAA culture. it could be a huge problem when the economy recovers. Management needs to understand it and address it now.

Other Employee Reviews for American Automobile Association (AAA)

  1. "Call Center"

    StarStarStarStarStar
    Current Employee - Operator in Saint Petersburg, FL
    Current Employee - Operator in Saint Petersburg, FL
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    The benefits were pretty good.

    Cons

    They are closing all but one call center in FL. Short on staff since they are shutting down centers.


  2. Helpful (1)

    "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Wilmington, NC
    Former Employee - Travel Agent in Wilmington, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    great working environment,excellent benefits,member base great

    Cons

    pay scale low, need wellness programs, more socially responsible programs

    Advice to Management

    increase pay scale

There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

See Most Recent

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