American Automobile Association (AAA) - The most chaotic environment I ever worked in | Glassdoor
There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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Helpful (4)

"The most chaotic environment I ever worked in"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Systems Administrator in Heathrow, FL
Former Employee - Systems Administrator in Heathrow, FL
Doesn't Recommend
No opinion of CEO

Pros

They give you time off whenever you ask
They monitor when you come and go
The pay rate is very good
You get a lot of free stuff (promotional items)

Cons

My manager wrote me up based on hearsay. Only time I was written up at work in 15 years.
They expect people who work in tech support to put in overtime without pay and lots of it.
They really have no idea how to run a tech support department. I know because I had previously worked in one of the best tech support organizations in the country. AAA didn't want me to share any of my knowledge about that though. It is their way or the highway.
They are like a big monopoly so they don't really care about good customer service on the tech side. They constantly brag in meetings about how only the Catholic Church has more members. They basically feel like their customers will take whatever they give because they have no alternative (which is wrong but I guess their customer base has never heard of travelocity or google maps or can't figure out how to use those things)

Advice to Management

Educate yourself so you actually now enough about the technologies your people support.
Get some experience in the field you are actually managing.
Never beat your employees up verbally or with bogus reprimands.
Don't come to work late 1 hour or more at least once per day every week. It sets a bad example.

Other Employee Reviews for American Automobile Association (AAA)

  1. "Would be good if mngmnt was better"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Architect in Costa Mesa, CA
    Former Employee - Technical Architect in Costa Mesa, CA
    Doesn't Recommend

    Pros

    good pay. You are there for life

    Cons

    time watchers. They will audit your entries and exits

    Advice to Management

    Lighten up. Stop clocking every single employee for every work minute


  2. Helpful (2)

    "Unsettling; too much complaining and incompetent management My office had 5 managers in 4 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales in Dearborn, MI
    Current Employee - Insurance Sales in Dearborn, MI
    Doesn't Recommend

    Pros

    Good benefits and the company provides many excellent services and products.

    Cons

    Too many tiers of management transfers to too much time filling out reports and leaving paper trail for everything we do. Typpical large corporation being out of touch with local branch needs, great people and day to day operations

    Advice to Management

    Reduce levels of reporting and remember you have caring experienced human beings working positivly to represent the company. Too many employees are neglected and positive outcomes go un recognized


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

See Most Recent

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