American Campus Communities - Don't forget what you came into the job for. | Glassdoor
There are newer employer reviews for American Campus Communities
There are newer employer reviews for American Campus Communities

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Helpful (3)

"Don't forget what you came into the job for."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Community Assistant in Irvine, CA
Former Employee - Community Assistant in Irvine, CA
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I worked at American Campus Communities part-time (More than a year)

Pros

"Free housing". I put this in quotes because there are times they work you 40+ hours a week during turn and moves ins and the free in free housing quickly disappears. They definitely think that because they offer you a place to stay they can do with you what they please.
Promotes from within. Great opportunities to advance because people quit all the time. You can go from a CA to Resident Director in under a year.

Cons

Monoculture. Fraternity/Sorority-like atmosphere. Almost everyone that works there is the same. Cares about the same insignificant things and lacks a grasp of the realities of life. If you are different you feel it and hate it. I went in to have a great experience and get free housing, by the end of the first two months I decided all I was in it for was the free housing.
It's all about the bottom line with this business. They don't care about the people they house. All their communities look great from the outside and on paper, but on closer inspection you find cheap furniture, cheap fixtures and exorbitant rent. I felt bad for and agreed with the residents who complained about how ACC is robbing them, but couldn't admit they were right..
The company spends way too much money on staff development activities, which makes all the staff very cult-like. They have great relationships with each other, but are often rude and uncaring to the residents they serve.
Almost all the pro-staff are former CA's, with little (if any) real world work experience, so their management techniques come off as very juvenile. I've seen on campus club presidents who do a better job at being managers.

Advice to Management

Hire a staff with varying interests, and backgrounds. Don't forget who you serve, actually put residents first. Not all pro-staff are bad, but the ones who are really suck.
Have a more rigorous training of professional staff. Outsource the work to non-ACC companies, so that they can get a taste of what real management should look like.

Other Employee Reviews for American Campus Communities

  1. Helpful (1)

    "Leasing Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Agent in Charlotte, NC
    Former Employee - Leasing Agent in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Campus Communities full-time (More than a year)

    Pros

    A lot of young blood flowing through the front doors. Fast paced, exciting environment that can keep one busy.

    Cons

    Working with management was like dealing with amateur hour. Regular rotating door for property managers and engineering staff. That young blood quick to sign a lease often came back upset about the product they actually received. Their rooming assignments were about as random as it gets causing neat-freak personality to live with complete slobs. Don't buy the 'we promote from within' mantra.

    Advice to Management

    Do what you say and say what you'll do. Hire someone with some experience and a some clue regarding business etiquette.


  2. Helpful (2)

    "Company abuses employees who do not kiss ass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Assistant in Prairie View, TX
    Former Employee - Community Assistant in Prairie View, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Campus Communities (More than a year)

    Pros

    Free Rent
    Co-workers on your same level become friends due to shared grievances

    Cons

    Childish, immature management
    Managers are recent graduates of fields such as Biology, or Architecture
    Managers are same age as RA's
    Unorganized goals,
    RA's are used for physical labor, perhaps to cut expenses
    Office staff rip students off and steal money
    Managers write you up if you refuse to do whatever they ask regardless of how late at night it is
    Poor training, yet punishment for mistakes
    Sexual harassment is apart of the culture
    Management lies ---> C.Y.A. is the motto.
    The list goes on....

    Advice to Management

    Go Home, give up on life. You suck.
    No, seriously.

There are newer employer reviews for American Campus Communities
There are newer employer reviews for American Campus Communities

See Most Recent

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