American Cruise Lines - Management just doesn't seem to get it. | Glassdoor
There are newer employer reviews for American Cruise Lines
There are newer employer reviews for American Cruise Lines

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Helpful (3)

"Management just doesn't seem to get it."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook

Pros

Quality product, good fellow employees

Cons

Less than average salaries, way less.
Anemic benefits
No HR department/representative
Takes the "at will" employee clause to the extreme;
Management by fear
Owner/President basically calls all the shots

Advice to Management

Get an HR manager in place, review compensation and benefits.
Restructure Sales compensation and process to retain reps.
Start treating employees like adults
Engender some "cheer"

American Cruise Lines Response

Apr 17, 2015 – Director of Marketing

Thank you for your comments. We value the feedback of both current and former employees and use this information to better our operating procedures. We regret that you do not seem to enjoy your ... More

Other Employee Reviews for American Cruise Lines

  1. "Wonderful work environment and company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Guilford, CT
    Current Employee - Sales in Guilford, CT
    Recommends
    Positive Outlook

    I have been working at American Cruise Lines full-time (More than a year)

    Pros

    This company is constantly growing and expanding so the work days fly by. The employees are very helpful with whatever you need, and they have a friendly, upbeat, positive company culture. Occasionally the company treats us to luncheons, picnics, ice cream socials, trips to the ships, weekends away, etc to show their appreciation for the work put in by their employees. Hard work, especially in sales, generates a high pay with wonderful bonuses, incentives, and a generous commission structure. Upper management acknowledges hard work and dedication by rewarding their employees. I highly enjoy working for them and would recommend it to anyone!

    Cons

    Some weekend work is necessary but it is quite easy to get accustom to.

    American Cruise Lines Response

    Apr 17, 2015 – Director of Marketing

    We appreciate your taking the time to share your experience working at American Cruise Lines. We are glad to hear that you enjoy your job and would recommend working here. We do our best to create a ... More


  2. Helpful (5)

    "One of the worst experience’s ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Guilford, CT
    Former Employee - Inside Sales in Guilford, CT
    Doesn't Recommend

    I worked at American Cruise Lines full-time (Less than a year)

    Pros

    It's a job with benefits, if you can last long enough. The itinerary's are all America related, so you learn more about travel destinations within the USA.

    Cons

    Let’s say my stint with American Cruise Lines was “short and far from sweet”, strange was more like it. From the get-go, the atmosphere is sullen and dreary. The longevity of the employees you initially meet range from 6 weeks, 5 months, to 5 years being one of the longest. It truly is a revolving door, you’re in one day, out the next. Selling travel should be fun. Sitting in a room with no windows, similar to a boiler room operation, (the training manager recommends the movies “Boiler Room” and “Glengarry Glen Ross” to get you in the mood) making/taking at least 100 phone calls a day is what you’ll be in for. Also, changing your name is the norm (?), yup, that’s right, and your schedule will change daily…. Sounds great! The Director of Sales, with 15+ year’s experience, is the “Top Dog”, and exudes an aura that she is a force to be reckoned with. If these are the conditions you hope for in a working environment, this is the place for you. If it isn’t, I’d avoid this “sinking ship” at all costs.

    American Cruise Lines Response

    Apr 17, 2015 – Director of Marketing

    Thank you for sharing your comments. We value the feedback of both current and former employees and use this information to review our policies and procedures. We regret you did not enjoy your ... More


There are newer employer reviews for American Cruise Lines
There are newer employer reviews for American Cruise Lines

See Most Recent

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