American Cruise Lines - STAY AWAY | Glassdoor
There are newer employer reviews for American Cruise Lines
There are newer employer reviews for American Cruise Lines

See Most Recent

Helpful (3)

"STAY AWAY"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Food Service Manager
Former Employee - Food Service Manager
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at American Cruise Lines full-time (Less than a year)

Pros

Said the money was great and the company would pay for everything.

Cons

Horrible living conditions. Horrible employee food. No free time.
They always said more employees were coming but we were under-staffed the whole summer. 16 hours days, with no breaks and low morale make for a miserable summer.
Some crew members were trained and others were not. This makes it very difficult to work as a team when some are faster than others. There was a lot of bullying amongst crew members and it made it difficult to get anything done.
Other crew members were back stabbers and just wanted you off the ship so they could keep more tips for themselves. Watch out. The safest job on the ship is the galley stew.
I would not recommend this job/company to anyone. It’s the most difficult work environment I have ever working in and I have works in a lot of hotels….

Advice to Management

train managers and crew memebers.

American Cruise Lines Response

Apr 14, 2015 – Director of Marketing

Thank you for taking the time to submit your review. We are very honest and upfront about the challenge of onboard positions and regret that you did not find your employment satisfactory. Most... More

Other Employee Reviews for American Cruise Lines

  1. Helpful (3)

    "Some pros but would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Cruise Lines full-time

    Pros

    -Pay is definitely competitive and there are opportunities for bonuses that can significantly increase your weekly pay
    -There is an opportunity to travel to some really neat parts of the country, though you will not have enough free time to really experience these areas
    -For the right person who can cope with the work environment ACL provides, this job can provide an excellent opportunity to save money and build your resume

    Cons

    -Be very wary of what you are promised throughout the interview process. I was misled by a recruiter regarding living conditions, amount of hours worked, and the ability to see and experience different ports
    -All positions on the boat work 7 days a week and management often puts in up to a 100 hr work week (Basically when you are awake, you are working)
    -You are expected to work from 6am to as late as 10pm somedays without much of a break
    -The culture of the company is not one that lends itself to appreciating their employees and this causes a trickle down effect to the way people manage onboard
    -Managers are not very competent in the company because the turnover rate is too high to establish proven, knowledgeable leaders
    -Stewards are hired at times with zero customer service background and then immediately expected to serve three meals a day as well as provide housekeeping service
    -Moral is often very low aboard the boats because for the average person the job is just flat out too demanding and people are exhausted
    -There is constant drama aboard boats and management all the way up to the captain don't seem to have anything good to say about stewards, peers, or senior management. (Very caddy atmosphere)
    -Training is an area the company seems to be working on but beyond a one week orientation process, there is not much training for you. I was an experienced hospitality manager but felt like I was thrust into the job quickly and didn't have a clue at times of some things

    Bottom line is that if you believe you are capable of pushing yourself to the limit both physically and mentally and not have a day off for 8 weeks at a time, dealing with tight living quarters where you will often have a roomate, and managing an unhappy and overworked staff, ACL does compensate you well and will look good on your resume. If you are not cut out for this job, it will likely be the worst work experience of your life. I decided it was not worth the negatives however I do not regret the experience.

    Advice to Management

    View employees as assets rather than just expendable bodies and you will develop a strong team that truly wants to work you. Provide better training then you will mitigate the high turnover rate. The amount of money that gets spent on constantly providing training and transportation for new hires must be so inflated! Other cruiselines give people at least one day off each week and the opportunity for employees to see the world, which is the appeal of working for a cruiseline.

    American Cruise Lines Response

    Apr 14, 2015 – Director of Marketing

    We appreciate you taking the time to submit your review. Running a successful cruise line is not easy and we value the feedback of both current and former employees to make the necessary adjustments... More


  2. Helpful (2)

    "Horrible Job,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at American Cruise Lines full-time (Less than a year)

    Pros

    - Some co workers are good to be around while they new to the company
    - Most of the passengers were great

    Cons

    -Living conditions are atrocious with no privacy at all, and the mattresses that you have to sleep on are never changed or cleaned and are used by many, many employees.
    -The working conditions and hours are brutal
    -They will fire you on a whim, you are not an important part of this company, I fired a lot of people on behalf of the home office and then was unceremoniously fired myself
    -The company has one owner who is out of touch with his passengers and everybody is afraid to tell him the truth
    -There is no HR department, just one person who everybody needs permission from to do their jobs
    - The company has a culture of rewarding those who report the wrongdoings of others, whether or not it can be substantiated, it keeps everybody leery of everyone else.
       I would to post pictures on this website of the living conditions, it cant be done

    Advice to Management

    Stop with the lead by intimidation leadership style

    American Cruise Lines Response

    Apr 14, 2015 – Director of Marketing

    Thank you for submitting your comments. We value the feedback of both current and former employees and use this information to make the necessary adjustments that will continue our success and... More

There are newer employer reviews for American Cruise Lines
There are newer employer reviews for American Cruise Lines

See Most Recent

Work at American Cruise Lines? Share Your Experiences

American Cruise Lines
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or