American Cruise Lines - Enjoyable work/career experience | Glassdoor
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There are newer employer reviews for American Cruise Lines

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Helpful (2)

"Enjoyable work/career experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Hotel Manager
Current Employee - Hotel Manager
Recommends
Positive Outlook
Approves of CEO

I have been working at American Cruise Lines full-time (More than 8 years)

Pros

I've been with the company (shipboard) since 2005 and have sincerely enjoyed my time with ACL. I started with an internship as a steward (12 weeks) and returned as a Cruise Director after my college graduation. I've been able to learn and perform the duties of Hotel Manager, Assistant HM, Housekeeping Mgr and Food Service Mgr throughout my years. I feel that knowing all these positions would help me, if I would ever choose to get a position with another company.

The accommodations onboard for managers are very comfortable, private rooms with private bathrooms. There however are some cases where you will need to share a room with another manager but accommodations for shared rooms are comfortable as well. The food is great and although I'm not too picky, the chefs do make special accommodations for crew with dietary restrictions (diabetic, lactose intolerant, vegetarian).

Every year, before the season starts, we have a Leadership Retreat with shipboard officers and the owner/President of the company as well as other important Home Office employees. This is an awesome time to get everyone together, share new information and ideas, and get ready for the new season ahead. The President always has an open discussion and I feel he really takes into consideration our concerns, opinions and ideas.

The company has continued to grow (but remains a small business) since I started and there are several new ships and itineraries in the works for the next few years. I feel confident that there is opportunity for growth for employees who express interest. The company has remained flexible and accommodating to my personal needs over the years.

I feel the benefits and pay for any management position onboard is, at minimum, average if not above average. The company pays for travel between home airport and the ship when scheduled to work. They offer insurance and 401 benefits, provide uniforms, and when you work, you don't pay for food/rooming costs (great way to save money). The company also offers an incentive program to Hotel Officers which can greatly add to your weekly salary.

Cons

The only negative thing for me is that I hate wearing a scarf as part of the uniform (I don't find it attractive, and it's hot in the summer). Other than that...
I don't find there to be any real negatives to working here IF employees can keep an open mind and can remain flexible. This is not a typical 9-5 office job, as most positions in hospitality aren't. This is a lifestyle choice as you remain away from friends and family for weeks at a time (technology, such as FaceTime has become a good friend of mine). We do work long hours while onboard however, the time spent forming relationships with passengers is rewarding as many of them return for several cruises a year. Also, the reward for working long hours onboard is the amount of time you get off throughout the season (weeks at a time/off season).

Advice to Management

I think that the management is very approachable and checks in with their employees regularly.

American Cruise Lines Response

Apr 13, 2015 – Director of Marketing

Thank you very much for sharing your experience. We greatly value the feedback of both current and former employees and use this information to better our organization and procedures. We are glad you ... More

Other Employee Reviews for American Cruise Lines

  1. Helpful (3)

    "THIS COMPANY SUCKS!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - galley steward
    Former Employee - galley steward
    Positive Outlook
    Disapproves of CEO

    I worked at American Cruise Lines part-time (Less than a year)

    Pros

    I was a galley Stewart and i was treated like I wasn't even a human being I was promised so much during my interview but they lied to me living quarters suck long hour work weeks seven days a week and hardly even a break I joined this company because I wanted to see the world and I barely got to see even the smallest of the town there's been times that people would just breakdown people were quitting left and right it came to the point where I wouldn't even be friends with people because I knew they would quit

    DON'T WORK FOR THIS COMPANY PLEASE

    Cons

    NONE ABSOLUTELY NONE
    Absolutely none this job is the worst

    American Cruise Lines Response

    Apr 3, 2015 – Director of Marketing

    Thank you for taking the time to offer your candid opinion of your work experience. At American Cruise Lines we are continually working to better our organization and create positive work ... More


  2. Helpful (3)

    "Some pros but would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Cruise Lines full-time

    Pros

    -Pay is definitely competitive and there are opportunities for bonuses that can significantly increase your weekly pay
    -There is an opportunity to travel to some really neat parts of the country, though you will not have enough free time to really experience these areas
    -For the right person who can cope with the work environment ACL provides, this job can provide an excellent opportunity to save money and build your resume

    Cons

    -Be very wary of what you are promised throughout the interview process. I was misled by a recruiter regarding living conditions, amount of hours worked, and the ability to see and experience different ports
    -All positions on the boat work 7 days a week and management often puts in up to a 100 hr work week (Basically when you are awake, you are working)
    -You are expected to work from 6am to as late as 10pm somedays without much of a break
    -The culture of the company is not one that lends itself to appreciating their employees and this causes a trickle down effect to the way people manage onboard
    -Managers are not very competent in the company because the turnover rate is too high to establish proven, knowledgeable leaders
    -Stewards are hired at times with zero customer service background and then immediately expected to serve three meals a day as well as provide housekeeping service
    -Moral is often very low aboard the boats because for the average person the job is just flat out too demanding and people are exhausted
    -There is constant drama aboard boats and management all the way up to the captain don't seem to have anything good to say about stewards, peers, or senior management. (Very caddy atmosphere)
    -Training is an area the company seems to be working on but beyond a one week orientation process, there is not much training for you. I was an experienced hospitality manager but felt like I was thrust into the job quickly and didn't have a clue at times of some things

    Bottom line is that if you believe you are capable of pushing yourself to the limit both physically and mentally and not have a day off for 8 weeks at a time, dealing with tight living quarters where you will often have a roomate, and managing an unhappy and overworked staff, ACL does compensate you well and will look good on your resume. If you are not cut out for this job, it will likely be the worst work experience of your life. I decided it was not worth the negatives however I do not regret the experience.

    Advice to Management

    View employees as assets rather than just expendable bodies and you will develop a strong team that truly wants to work you. Provide better training then you will mitigate the high turnover rate. The amount of money that gets spent on constantly providing training and transportation for new hires must be so inflated! Other cruiselines give people at least one day off each week and the opportunity for employees to see the world, which is the appeal of working for a cruiseline.

    American Cruise Lines Response

    Apr 14, 2015 – Director of Marketing

    We appreciate you taking the time to submit your review. Running a successful cruise line is not easy and we value the feedback of both current and former employees to make the necessary adjustments ... More

There are newer employer reviews for American Cruise Lines
There are newer employer reviews for American Cruise Lines

See Most Recent

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