American Diabetes Association - Great customer service training I have ever received and a great group of people to work with | Glassdoor
There are newer employer reviews for American Diabetes Association
There are newer employer reviews for American Diabetes Association

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Helpful (1)

"Great customer service training I have ever received and a great group of people to work with"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Associate Manager in Alexandria, VA
Former Employee - Associate Manager in Alexandria, VA
Recommends
Neutral Outlook
Approves of CEO

I worked at American Diabetes Association full-time (More than a year)

Pros

Great benefits, high expectations, good pay for no experience, weekly meetings, workplace perks (massages, paid lunch etc).

Cons

call center dept reluctant to change, a bit disorganized and hypocritical in execution of services, call center script is not ideal for the type of calls received

Other Employee Reviews for American Diabetes Association

  1. Helpful (2)

    "Great organization but not a lot of room to move up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Special Events in Oakland, CA
    Current Employee - Manager, Special Events in Oakland, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Diabetes Association full-time (More than a year)

    Pros

    very diverse organization and great staff support

    Cons

    budgets seem to shrink every year, no room for career growth

    Advice to Management

    recognize talents and compensate accordingly


  2. Helpful (2)

    "Everyone leaves - should have known."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Fundraising and Special Events
    Former Employee - Manager, Fundraising and Special Events
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Diabetes Association full-time (More than a year)

    Pros

    helping the community, some employees are very passionate about what they do, community truly appreciates efforts, there is proper training for everything, great benefits, it's easy to get promoted

    Cons

    no one stays, very catty employees, pay is terrible, you are not allowed to go outside of the outline they provide for everything (this could be good for those who aren't comfortable taking risks), management doesn't care about wellbeing of employees, office moral is low, management increases event goals unrealistically, constant working outside of office hours with no comp time, driving all over the state for the job

    Advice to Management

    Don't be threatened by young talent. Embrace it. Let employees step outside of your given outlines. Your events and programs are mediocre, and they will say that way so long you pay gatekeeper - you are shooting yourself in the foot. Your turnover rate is alarming, but not surprising. Job requirements should be upfront. You cannot cut an employees pay by $6,000 and expect them to do the same job with a lower title; that's insane. I was not proud to work here, and in fact, a little bit embarrassed. Bring new upper management in, and embrace gen Y before it's too late.

There are newer employer reviews for American Diabetes Association
There are newer employer reviews for American Diabetes Association

See Most Recent

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