American Eagle Outfitters - Enormous emphasis on customer standards | Glassdoor
There are newer employer reviews for American Eagle Outfitters
There are newer employer reviews for American Eagle Outfitters

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"Enormous emphasis on customer standards"

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Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

-Best customer service of any retailer
-Employee benefits are stellar once you are eligible

Cons

-Payrates are not competitive with other retailers on an associate or lead level
-Promotions are not based clearly on a process but most times on need and favoritism

Advice to Management

-Give incentives for promotions and hard work that actually improve the quality of life
-lessen the large gap between the policies that are "claimed" and the policies that are "practiced"

Other Employee Reviews for American Eagle Outfitters

  1. "Fashionably busy"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Eagle Outfitters part-time

    Pros

    Employee discounts as well as good hours

    Cons

    Goal cards
    Hard getting credit cards


  2. Helpful (3)

    "Worked there one day as a sales assoc...then quit"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters part-time (Less than a year)

    Pros

    GREAT discount, working with some open-minded and fun people, cool environment

    Cons

    A lot of the other people I worked with were condescending and rude and not willing to help; they DO NOT TRAIN YOU AT ALL and expect you to know everything--you are given a headset on the first day. I went through a "training" for two hours with a couple other seasonal workers which was basically them telling you about their company policies and what to do in various emergencies. Nothing on how to work the computer or headset or anything. I don't know why a company would want their employees to be ill-informed

    Advice to Management

    TRAIN YOUR EMPLOYEES

There are newer employer reviews for American Eagle Outfitters
There are newer employer reviews for American Eagle Outfitters

See Most Recent

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