American Express - Platinum Customer Care | Glassdoor

Employee Review

Employee Review

Helpful (3)

"Platinum Customer Care"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional in Plantation, FL
Former Employee - Customer Care Professional in Plantation, FL
Recommends
Positive Outlook
Approves of CEO

Pros

The #1 best thing about working for AMEX is their benefits. They are top of the line. (medical, dental, 401 matching, dependent care benefits, PTO/Sick time) Now depending on your role, you may feel like you are 1 of 100s of people and don't feel important (call center) or your team may be actually contributors of change. Regardless, you are paid generously for any role you are in.

Cons

Your career advancement is directly related to the politics of your workplace and your supervisor. If you want to advance, (as in any job in corporate America), you need to know how to play the inter- company politics, and be sharp in your current role at all times, to be seen as a high potential candidate. If you are a call center rep, you have to BUST YOUR BEHIND to get out of that role. ATTENDANCE IS #1 key on call center roles.

Advice to Management

Give better training to middle-management (team leaders). Sometimes they are overwhelmed with what is asked of them to do.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (4)

    "Typical for Large Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director IT in Phoenix, AZ
    Former Employee - Director IT in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Benefits, PTO, Compensation, Work-Life Balance

    Cons

    Competition for performance ratings can turn bitter as peers become "enemies" in some areas...backstabbing is everywhere. Leadership (VP and above) opportunities are rare; some VPs are in roles much too long and organizations become stale. Therefore, ability to move vertically becomes hard - and "life long" Directors with good performance ratings seem to hinder "new comers" from ever having a chance to pass them.


  2. Helpful (1)

    "Commercial Acquisition Group Selling Open Charge Cards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Fort Lauderdale, FL
    Current Employee - Business Consultant in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Close to home. Great cafeteria. Great hard working employees. Good understanding of what kind of sales organizations not to work for.

    Cons

    Leads 5-7 years old, owners are dead don't work there, wrong company wrong number wrong name ugh.
    We cannot DIAL any other,number unless you wait for a clearance weeks go by crazy. 1/2 the leads dont have contacts. We have to lie to customers and tell them We cannot view their profile without their permission, yet leaders encourage precall planning by reviewing their profile without permission? Contradictory at best. I feel very uncomfortable having to do this. Most of the leaders are great however 1/2 never sold cards, no help there. You cannot make it If you follow their training. Actively seeking to get out. Someone is being fired every month. There are no mistakes here you make a recorded mistake, the person listening will say you INTENTIONALLY tried to lie to the prospect. Very small ramp up incentive, you have to wait 5 months before you see your 1st commissions . Most of us are actively seeking psychiatric counseling for having to wait that long for commission. There are way better places to work. They have loooooong meetings taking you off the phone. Sales isnt so important here. Wearing a cheap suit seems more important then coming in early and leaving late making your numbers. Sorry nothing good to say.

    Advice to Management

    Check your descretion. There are people here right now you are letting break compliance to make your numbers. You know,who you are.

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