American Express - Almost every IT function and service that can be outsourced has been outsourced. Better enjoy working with many vendors. | Glassdoor
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There are newer employer reviews for American Express

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Helpful (4)

"Almost every IT function and service that can be outsourced has been outsourced. Better enjoy working with many vendors."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Lead Technical Architect in Phoenix, AZ
Former Employee - Lead Technical Architect in Phoenix, AZ
Approves of CEO

Pros

Pay is staggeringly good compared to other industries. It's a finance company, so of course they're doing well and they pay top performers (1 rating) handsomely with 20-30% bonuses - but basically you have to work two jobs worth of effort and hours to get it, so it's a bargain for Amex - effectively two head count for the price of one and a third with the rest striving for that bonus working equally as hard.

Cons

Outsourcing. You squeeze your talent so hard or shuffle them off to a vendor who then downsizes, cuts their pay, outsources their job, at the expense of the Americans in American Express.

Advice to Management

Forcing every leader to make headcount targets for internal/external FTEs and then the onshore/offshore ratios... one size definitely doesn't fit all. Enjoy your short sighted quarterly profit focused mindset... will Amex see another 150+ years with these tactics? Doubtful over the long haul.

Other Employee Reviews for American Express

  1. Helpful (5)

    "Good pay for type of job, good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Recommends
    No opinion of CEO

    Pros

    Bonus opportunity for good to great performance. Bonuses can reach several thousand every month. Lots of vacation time, more than any other co right off the bat. Expectations are clear and if you do your job, no one bothers you.

    Cons

    Too many changes in protocol. Change is very frequent and is not always communicated well. Direct leaders are not always knowledgeable and many lack basic leadership skills. Difficult to get schedules not including weekend hours. About twice a year entire departments bid for new schedules based on performance. if your performance is not top 25%. schedules very undesirable. Promotions are given as temporary positions. Many times they decide they do not want to make the position permanent, and you have to go back to your old job, even after 6 months or longer of being in the new position.

    Advice to Management

    WIth many directives changing frequently, it is important that leaders stay up to date on what employees jobs entail. Also, pay more attention to the middle performers, so they can become high performers. Too much energy is spent on people who consistently don't perform.


  2. Helpful (1)

    "Positive, transparent, exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in New York, NY
    Former Employee - Senior Marketing Manager in New York, NY
    Recommends
    Approves of CEO

    Pros

    Fun, work/life balance, competent people, exciting, interesting work

    Cons

    Low pay, bad benefits, transparency makes you realize what you don't have

    Advice to Management

    Higher pay

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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