American Express - I LOVE earning a competitive wage to work exclusively at home! | Glassdoor
There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (25)

"I LOVE earning a competitive wage to work exclusively at home!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - HOME BASED SERVICE - Customer Care Professional in Chicago, IL
Current Employee - HOME BASED SERVICE - Customer Care Professional in Chicago, IL
Recommends
Positive Outlook
Approves of CEO

I have been working at American Express full-time (Less than a year)

Pros

The job is completely home based. No work related transportation costs, vehicle wear & tear or money spent on work attire. The company provides all the office equipment and they pay $75/month to cover internet and telephone. The call center is open everyday so setting your schedule should be a breeze. Advancement at home is possible or transistion to one of the on-site locations anywhere in the world. You are apart of a team.

Cons

You are committed to the schedule you create for 1-2 years so choose wisely. Like any job you may be asked to work holidays. Working at home is still working. If you like chit-chatting with co-workers all day this isn't the job for you. Yes, you do still need a babysitter (not a con just a reality).

Other Employee Reviews for American Express

  1. "Great place to work when you have the right leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in New York, NY
    Current Employee - Marketing Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    * laid-back culture
    * innovative style
    * entrepreneurial spirit

    Cons

    * slow decision-making process
    * process-oriented

    Advice to Management

    Provide more opportunities for analysts and managers to pitch innovative ideas to upper management.


  2. Helpful (2)

    "Fun, pays well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Investigation Team Customer Care Professional in Phoenix, AZ
    Former Employee - Risk Investigation Team Customer Care Professional in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    First, the pay is pretty good! Second, Benefits are amazing. They offer emergency child care for a few dollars up to 20 days per child. I highly recommend working here if you like to move to other departments and explore new career opportunities.

    Cons

    AMEX is a global company so with it comes the stress of not knowing if your department will be outsourced. No security. Also, be prepared for your metrics! A large percentage of your metric is to have excellent satisfaction surveys from card members and merchants. However, they do not remove bad surveys when they aren't linked to you. So, if you get a few Poor ratings and the customer clearly states they were speaking to another rep, you get screwed.

    Advice to Management

    Change the policy of CS reviews.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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