American Express - Great for the resume, but increasingly more political | Glassdoor
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There are newer employer reviews for American Express

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Helpful (5)

"Great for the resume, but increasingly more political"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Marketing Manager in New York, NY
Current Employee - Senior Marketing Manager in New York, NY
Recommends
No opinion of CEO

I have been working at American Express full-time (More than 5 years)

Pros

- Looks great on your resume and you will often receive headhunter calls (though many employees come back)
- Fellow employees are usually very smart and well educated, but rarely overly competitive or rude
- Relatively easy commute if you live in Manhattan;
- Jobs are fairly clear in responsibilities and narrowly focused, so you can develop deep expertise in a subject
- In most cases, you have to take all of your vacation (use it or lose it) within the year
- Lots of non-financial resources to leverage (local discounts, on-site gym & medical center, online financial planning) that you'd expect froma big company
- 6 month Global Rotation Program, Externships with Small Businesses, and many other volunteer opportunities (consulting, board service, Junior Achievement, etc) all encouraged and supported
- Not a stickler on face time as you can be pretty flexible in working arrangements (working from home, coming in late/leaving early for valid reasons)
- Work/life balance is what you determine it to be - usually you can get out by 6-7pm each day and not be expected to log-in from home unless you're really trying to move ahead quickly
- Feels like a smaller company given culture is relationship driven and people rotate often

Cons

- Pay lower than direct competitors and can vary wildly between employees doing the exact same job
- Tons of processes and redundancy with little training other than baptism by fire
- Pre-Amex experience is not really valued and not a lot of focus on external competition
- Poor performers at all levels and out of touch senior leaders are retained and rarely asked to leave
- MBA hires aren't treated consistenly at all; some move up to director in 2-3 years and others get stuck in multiple rotations.
- There are no clear rules regarding performance management or promotion - ratings are simply based on having 1 big (and often heavily self-promoted) accomplishment and being well liked rather than comparison of standard metrics; analysts and managers rotate to new positions based somewhat on ratings and interview performance, but who gets the job/promotion is based more on what more senior employees do behind the scenes aka "informal sponsorship" - putting in phone calls/e-mails, vouching for your skills aka "likeability". This has led to a lot of frustration, particuarly on who gets promoted to Director and Vice President. You can have more years of experience at Amex and "stellar" performance reviews but others are hired because of personal connections they've developed - and the company does not apologize for it
- May be difficult finding a balance of time to network with employees and getting your actual work done

Advice to Management

- Make talent assessments/succession planning for promotion-ready managers and directors much clearer
- Weight sponsorship less heavily than past performance when making promotion decisions as you easily overlook strong talent
- Stop hiring so many external consultants who get all of their ideas from internal employees
- If/when the economy improves, employee retention will be much harder to maintain

Other Employee Reviews for American Express

  1. "It is a great experience to work with American Express company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Test Manager in Phoenix, AZ
    Current Contractor - Test Manager in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at American Express as a contractor (More than a year)

    Pros

    Good learning experience in a good company.

    Cons

    For contractors no benefit but for employees lot of benefits.


  2. "A good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good employer with respect for employees

    Cons

    Relatively less options for vertical growth.

    Advice to Management

    Keep it up guys

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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