American Express - Great earning potential but management is not always supportive to field sales | Glassdoor
There are newer employer reviews for American Express
There are newer employer reviews for American Express

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"Great earning potential but management is not always supportive to field sales"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager Business Development in Los Angeles, CA
Current Employee - Manager Business Development in Los Angeles, CA
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at American Express full-time (More than 3 years)

Pros

Strong brand and large earning potential if you meet your sales numbers. Ability to work from home and travel into a specific sales territory. Travel perks are excellent!

Cons

Many of the "mentors" are just trying to receive a high rating in Leadership to ensure their maximum bonus and do not embody the true essence of helping colleagues. As a field sales person you are often left out on your own and do not have the support of experienced Director.

Advice to Management

Promote competent Directors and not just those with top selling records - often times the ability to be a "top producer" does not translate into a "great Director".

Other Employee Reviews for American Express

  1. Helpful (2)

    "Long days and pay detmined by reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great name
    27 Vacations days in the first year

    Cons

    Surveys determine your path in the company
    Boring environment
    Stuck on the phone for 7 hours a day listening to customers complain.
    Very unfair the way they use surveys. If a customer calls someone and that person was not able to help them so they transfer to you that means you get the survey from that customers whole experience. If its bad it will affect your numbers and not that of the person who transferred. Were many times when the survey read she was this and she was that and I am a guy.

    Advice to Management

    Make the day more enjoyable. Change surveys so that ccp is not responsible for another call


  2. Helpful (2)

    "platinum customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plantation, FL
    Former Employee - Customer Service Representative in Plantation, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great salary and benefits.The prescription plan offers free maintenance and vitamins.

    Cons

    No support from team leaders or upper management. Huddle/meetings constantly cancelled due to high call volumes. Customer surveys rank/rate you even though the survey is clearly not yours. You are still countable for the survey.

    Advice to Management

    high turner , lack of management presence . I seen my director once in a year and half. He cancelled several skip level meetings. His presence was never on the floor.

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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