American Express - Excellent place to work | Glassdoor
There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

"Excellent place to work"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Phoenix, AZ
Current Employee - Anonymous Employee in Phoenix, AZ
Recommends
Approves of CEO

I have been working at American Express full-time (More than a year)

Pros

Flexible work arrangements, great promotional opportunities, facilities close to 101, and great salary in comparison to similar to positions w. other companies.

Cons

promoting fast isn't always a good thing here. Internal promotions do not always get paid the same as an external hire. Promotion salary increased is capped at a small percentage - exceptions are required for anything above the usual percentage.

Other Employee Reviews for American Express

  1. Helpful (2)

    "Great Benefits and Perks, Upper Management needs to re-think Metrics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Services Operations Tier III in Phoenix, AZ
    Current Employee - Corporate Services Operations Tier III in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Great benefits. Frequent gifts and lunches. Free flu shots. Free nurse on location.

    Cons

    Customer surveys count against representative even if they were for technical issues or another rep. Direct management has no control over surveys but will write up a rep regardless. One track counseling - behavior and performance count against you in one track instead of individually.

    Advice to Management

    Re-think the survey and metrics system. Stop treating reps as numbers and stop firing good workers based on the unfair metrics system.


  2. Helpful (1)

    "customer care professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Phoenix, AZ
    Former Employee - Customer Care Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    it is a large company with a lot of oportunities to move around between departments. the phoenix campus is large enough to have some decent amenities ie cafiteria, small fun room, small cardio fitness room.

    Cons

    a lot of the departments in phoenix are being shipped to india. there have been a lot of lay offs within the last couple years. the management in my business unit treated people like a number and not like the experience you hear from other business units at amex

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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