American Express - Great Company, Too Much Outsourcing and Reorgs | Glassdoor
There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (3)

"Great Company, Too Much Outsourcing and Reorgs"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Systems Analyst
Current Employee - Business Systems Analyst
Recommends
Neutral Outlook
Approves of CEO

I have been working at American Express full-time (More than 5 years)

Pros

Great Company to work for
Work Life Balance
Remote Opportunities
Easy to move internally

Cons

Outsourcing is a huge issue in IT and quality of work has suffered greatly due to this
Internal moves are easy, but pay is not comparable to external candidates
Too many reorgs, in other words, layoffs. Company has gone through 2-3 this year

Advice to Management

Please bring development back in-house so IT projects are completed effectively and efficiently. Rework due to offshore development extremely impacts deadline and are often delayed. Offer competitive salaries to internal employees to retain top talent. Finds innovative ways to survive economic conditions other than multiple layoffs, decrease upper management bonus' instead of laying off great employees at the bottom.

Other Employee Reviews for American Express

  1. "Worked with American Express for over 20 years. Overall, it was a great company, with great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, work life balance, compensation

    Cons

    Being monitored at all times.


  2. "Customer Service Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Plantation, FL
    Current Employee - Account Manager in Plantation, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Good pay rate, high customer service standards,

    Cons

    Management has made it difficult to get sales bonuses

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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