American Express - Awful management. No work-life balance. | Glassdoor
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There are newer employer reviews for American Express

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Helpful (5)

"Awful management. No work-life balance."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Manager in New York, NY
Current Employee - Senior Manager in New York, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at American Express full-time (More than a year)

Pros

Nice downtown location in NYC with great views of the city.

Cons

I've been with the company for a year now and accepting the job was the biggest mistake I ever made which I will be correcting in a few weeks.
For the past 12 months I had no work-life balance because of the ever conflicting directions that you get from senior leadership and the very poor management in my direct chain.

They have an awful and obsolete rating system so even if you do an excellent job you may not get the rating you deserve just because you have to be rated against your team. When the team manages different functional areas this rating system is simply absurd.

As someone else mentioned before, people get promoted to management roles just because of their tenure with the company. Again, if someone is a good individual contributor that does not make them good people managers!

Also, in terms of technology the company is years behind and the employees are decades behind.

Advice to Management

Change the rating system. Assess all people managers and make changes. Improve technology and train employees to use it.

Other Employee Reviews for American Express

  1. "American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in New York, NY
    Current Employee - Finance Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Great company culture and work/life balance.

    Cons

    Roles are always changing before you could grasp what you're hired to do.


  2. Helpful (1)

    "AMEX is a totally focused entity in the payment options arena, great place to work and learn!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Project Manager in Saint Petersburg, FL
    Current Contractor - Senior Project Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express as a contractor (Less than a year)

    Pros

    Very supportive environment (mostly), well equipped with resources and know-how. Training is available on tap and it is a good thing. Most employees seem content and proud to be there!

    Cons

    Hardly any cons... oh, just one... high stress due to deadlines which will inevitably change.

    Advice to Management

    All very supportive and quality people... don't deviate from the path of your "natural" business-evolution. Focus on the talent and work life balance.

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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