American Express - Not the company it used to be - Amex Travel Services | Glassdoor
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There are newer employer reviews for American Express

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Helpful (3)

"Not the company it used to be - Amex Travel Services"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Counselor in Rolling Meadows, IL
Former Employee - Travel Counselor in Rolling Meadows, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at American Express part-time (More than 10 years)

Pros

co-workers were great
It used to be a great company, for over 20 years, but not any more

Cons

Management has put unrealistic requirements on the travel agents. They have reduced staff and demanded higher productivity. They want more, faster, and no mistakes. They have gone so far overboard it's unbelievable and for most not obtainable. Stress, stress, stress, is what you get if you work for AMEX.

Advice to Management

Listen to your employees, don't just say this is how it is live with it. What you demand is not possible for everyone, some accounts demand more time and attention and unless you throw good customer service out the window you can't work faster, take more calls, and do a good job.

Other Employee Reviews for American Express

  1. "good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    good work and life balance

    Cons

    compensation is a little lower than competitors

    Advice to Management

    catch up pay with competitors


  2. "AMEX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Minneapolis, MN
    Former Contractor - Anonymous Contractor in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Express as a contractor (More than a year)

    Pros

    I can't think of any

    Cons

    It is run like a prison camp--everyone in cubes, walls with ears, group think. I was happy to get out of there

    Advice to Management

    Stop running it with such a heavy hand

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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