American Express - Decent Work Life Balance, But Experience Depends on Your Leader | Glassdoor
There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

"Decent Work Life Balance, But Experience Depends on Your Leader"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing Manager in New York, NY
Current Employee - Marketing Manager in New York, NY
Recommends
Neutral Outlook
Approves of CEO

I have been working at American Express full-time (More than 3 years)

Pros

-Work life balance (at least in comparison to the rest of NY)
-Great brand/resume builder
-Focus on development of talent (at least in theory, in practice is very dependent on leaders close to you)

Cons

-Lesser and lesser responsibility available in mid-level jobs
-Innovation and creativity significantly hindered by regulatory environment and bureaucracy
-Work becoming less intellectual and fulfilling and more executional every day

Advice to Management

Change your hiring strategy. You can't recruit top talent with the same interests as you did 5 years ago. Those people will become frustrated and disengaged within months in the majority of jobs that now exist at the company.

Other Employee Reviews for American Express

  1. Helpful (2)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Plantation, FL
    Former Employee - Customer Care Professional in Plantation, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Benefits start on your first day of work. Pay is great.

    Cons

    Ken has taken the heart out of American Express during his tenure as CEO. No one cares for the little guy and thinks that just by throwing money at the CCPs they will be happy. Lip service paid to "Work/Life Balance". What they really want is for you to balance your life around work. Do more, in less time, with less resources. Faster, faster, faster. Take away the niceties from customer service. "We won the JDPower award 7 times, there's no way we can lose it, no matter what we do" is the new mantra. Stress is the word of the day. Heart attacks and ambulances weekly at the call center. I miss the company I started with.

    Advice to Management

    Step back, you encourage feedback, which you don't listen too, maybe you should start.


  2. Helpful (1)

    "American Express is a great company but I realized the job was not for me."

    Star Star Star Star Star
    Former Employee - Financial Planner in Roanoke, VA
    Former Employee - Financial Planner in Roanoke, VA

    I worked at American Express full-time (Less than a year)

    Pros

    I learned a great deal about financial planning.

    Cons

    The financial stress the first year made it difficult to do the job.

    Advice to Management

    Provide more financial resources early on so new planners can make it.

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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