American Express - It's not how well you do your job that counts | Glassdoor
  1. Helpful (2)

    "It's not how well you do your job that counts"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Approves of CEO

    I have been working at American Express

    Pros

    The work life benefits are very good. There is nice flexibility to be able to have a decent balance. The onsite cafeteria is a nice touch.

    Cons

    The way employees receive "ratings" is flawed and insulting and a company as respected as American Express should be ashamed that this is what is done. If a cardmember senses that you are a minority, you have an accent, or your name is "American" enough, you will get poor ratings losing money and holiday options. And while these rating numbers are deemed as the ultimate determination as to schedule and promotions, cronyism...

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    Advice to Management

    Too many leaders are so worried about keeping their jobs, they don't do their jobs. American Express certainly makes numerous errors in execution, technology, and fulfillment, yet puts those errors on the backs of its employees with its onerous "RTF" metric which punishes.

    American Express2011-04-03
  1. "Great company and culture"

    StarStarStarStarStar
      Former Employee - Senior Manager in New York, NY

      I worked at American Express full-time for more than 4 years

      Pros

      - Great company culture and employee groups - Smart and talented coworkers - Work/life balance - Continues to innovate by maximizing value for customers

      Cons

      - Challenges typical to large corporations

      American Express2019-04-07
    • Helpful (70)

      "Software Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Software Engineer in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Express full-time for more than 2 years

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      Advice to Management

      Do 6-month evaluations with serious consideration for interior promotions before out-side-in hiring. Then hire only at the bottom level (entry). Let tech. decide when/who to promote for tech. because business holds the wallet, but doesn't necessarily know what's best.

      American Express2018-11-26

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