American Girl - Little Room for Growth | Glassdoor
There are newer employer reviews for American Girl
There are newer employer reviews for American Girl

See Most Recent

Helpful (2)

"Little Room for Growth"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Chicago, IL
Former Employee - Sales Associate in Chicago, IL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at American Girl part-time (More than 5 years)

Pros

* Typically willing to work with your schedule if you're a student or have other activities.
* Enjoyable work location in the heart of the Magnificent Mile in Chicago.
* Fun to participate in marketing events, excursions and celebrity visits.
* Amazing staff and co-workers.
* Decent Benefits (if you're fortunate enough to have a benefitted position).
* An average day of work is relatively simple; the dolls practically sell themselves.
*

Cons

* Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
* The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
* Extremely hierarchical work culture:
(Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
* Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
* Little work/life balance with retail hours and fluctuating schedules.
* Often understaffed to increase profit, which has lead to overworked employees and depleted morale.
* Work atmosphere is increasingly "Office Space" corporate culture.

Advice to Management

Be more helpful to employees during peak hours and speak to them with dignity.

Other Employee Reviews for American Girl

  1. "American Girl is a very magical, fun and easy place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Agent in Denver, CO
    Current Employee - Loss Prevention Agent in Denver, CO
    Recommends
    Positive Outlook

    I have been working at American Girl part-time (Less than a year)

    Pros

    The environment of the entire store is wonderful. If you like kids then you will like this job. Hourly pay is more than many other retail stores, and the hours of availability are easy to work with and they are very flexible. The lead teams are also very friendly and caring.

    Cons

    Now if you dont like children, during the holiday season the kids running around and the crowds can be dificult. Your weekends must be available. The growth in this company seems hard and not really likely to happen.


  2. "Great brand, smart people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middleton, WI
    Former Employee - Anonymous Employee in Middleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Girl full-time

    Pros

    AG is a great brand with a great mission. With as much growth as it's had recently, it has even more potential. People are smart, competent and caring. Work-life balance is encouraged and Fridays off was a great perk.

    Cons

    Even though AG and Mattel function mostly independently, Mattel sometimes rules with an iron fist (especially in financial and legal matters).

    Advice to Management

    Keep up the good work on boldly stretching the brand in sustainable ways, and providing training and opportunities for key players. Carefully consider your balancing act with Mattel.

There are newer employer reviews for American Girl
There are newer employer reviews for American Girl

See Most Recent

Work at American Girl? Share Your Experiences

American Girl
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or