American Society for Quality - Customer Care Representative | Glassdoor
  1. Helpful (1)

    "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Society for Quality full-time

    Pros

    Benefits , pay, you make great connection around the world.

    Cons

    there were way too many chiefs not enough Indians.

    Advice to Management

    please make everyone voice heard a priority. Weed out those who are in a similar non manger role to not be on there high horse.

    American Society for Quality2017-10-10

Other Employee Reviews

  1. Helpful (1)

    "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I have been working at American Society for Quality

    Pros

    Great place to work slow pace

    Cons

    Slow moving no urgency can be frustrating

    American Society for Quality2016-06-03
  2. "Great company that lost its way and is circling the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non-Management 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Society for Quality full-time for more than 9 years

    Pros

    Nice downtown location close to the riverwalk. Relaxed, low-pressure work environment. Some super coworkers and the members are decent too. Good opportunity to learn about quality processes and projects, which can be beneficial for your post-ASQ career. If you are in the right department, you may have the opportunity to work on cross-functional teams to learn new things and meet people outside your department.

    Cons

    A lot of the other reviews hit the nail on the head. ASQ does NOT practice what they preach. Constant "transformation" aka reorg with no long-term plan and very little communication. ASQ promotes many quality and change tools to its members but uses almost none to navigate its own "transformation." Overall, weak leadership. Few managers have quality certifications beyond a CQIA. Little mentoring from managers to their...

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    Advice to Management

    Put in the hard work to save the association before we all leave--members included. Do more with employee engagement meeting feedback. Create some action plans beyond guidelines on "how to respond to emails" and make plans for real change. Try using 360-degree reviews to help evaluate management. Train managers so they can actually lead and get rid of the dead weight. Use the quality tools and training you promote. Don't...

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    American Society for Quality2019-05-16

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