American Water - A utility company you can be proud to work for. | Glassdoor
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There are newer employer reviews for American Water

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"A utility company you can be proud to work for."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Support Specialist in Alton, IL
Former Employee - Support Specialist in Alton, IL
Recommends
No opinion of CEO

Pros

American water provides excelent benifits and compenstation is nearly on par with the levels in other industries and employers while providing a work enviroment that is not hostile by showing respect to it's employees.

Cons

At American Water some positions, specifically in technology positions, are only available in certain regions of the country; if you live in New Jersey you will be OK.

Advice to Management

One thing I disliked about working at American Water was the review and goal setting process, it was difficult to understand and was argumentative since experice with it indicated you had to be ready to defend yourself and you should expect to have to "sell" you good points.

Other Employee Reviews for American Water

  1. Helpful (2)

    "Lots of changes in the newly public company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ
    Approves of CEO

    Pros

    Top scientists working every day to treat and deliver the most-need, life essential resource. The plant operators and scientists hard every day to make sure that water keeps flowing to homes and businesses. American Water is very active in environmental research and is an active member in many industry organizations such as the United States Environmental Protection Agency and the American Water Works Organization.
    The company just went public and had a very successful IPO. Changes because of that IPO are being looked at as postitve and that the company will be regaining its title of the leader in the industry.

    Cons

    Very conservative, sometimes inflexible structure hampers internal and external progress. The states in which American Water operates in are all regulated by state regulatory boards. These rules and regulations ad layers and layers onto process when specific projects are being worked on. The company is working on upgrading technological systems, but that happpen slowly and the company is a bit behind the industry standard with regard to Information Technology Services. They are working on it though. This company, like all others tends to be very political. Not sure yet how the economy will effect this company, no layoffs yet, but one never knows.

    Advice to Management

    Invest more in IT and provide more resources to internal teams. Cut back on the layers of process that it takes to move projects along. Empower all levels of employees to make decision and be held accountable for their responsibilities. Recognize that employees from all areas may be able to provide good ideas. Don't remain siloed.


  2. Helpful (6)

    "Keep Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were great,and it was close to my home at the time.

    Cons

    No chance for advancement, unless you were the chosen few. The same people were the only ones getting promoted.
    It didn't matter how qualified or educated and professional your were. I've seen folks with MBA's get passed up by "others" who barley had GED's. They were in the loop.

    Advice to Management

    Watch your back!!!! American Water has been known to promote you right out the door. I've seen it happen twice. Also,they have changed presidents 6 times in 5 years...hint,hint. Not a good sign.

There are newer employer reviews for American Water
There are newer employer reviews for American Water

See Most Recent

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