Amerigroup - Great! Better than your average call center | Glassdoor
There are newer employer reviews for Amerigroup
There are newer employer reviews for Amerigroup

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"Great! Better than your average call center"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative L in Houston, TX
Former Employee - Customer Service Representative L in Houston, TX
Recommends
Positive Outlook
No opinion of CEO

I worked at Amerigroup full-time (Less than a year)

Pros

Management caring and helpful. Family like atmosphere. Excellent training. Solicited input of employees.

Cons

Call center by nature of the business are rigid in scheduling. This call center is no different. 30 min. lunch.

Other Employee Reviews for Amerigroup

  1. Helpful (1)

    "Nurses-Do Not Pass GO!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager, RN in Virginia Beach, VA
    Former Employee - Case Manager, RN in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (More than a year)

    Pros

    Great learning opportunities through Amerigroup University; short commute time; great diversity as seen in the large number of minorities and women who are in leadership positions; staggered scheduling.

    Cons

    Too many to list, but here are the major ones: No formal training for the department; Manager was vastly inexperienced and micromanaged everyone; VP was not approachable; Very clique oriented, if you aren't in the cool kids group you are out; managers pick and choose who they speak to; managers listening to phone calls and policing emails; employees are discouraged from interacting with others outside their team and at times within the team; no work from home opportunity unless the department is way behind; HR staff not available for conflict resolution between employees and managers; lack of leadership and ingenuity from managers; unprofessional dress attire by managers; IT systems do not complement one another; poorly written job aids and protocols.

    Advice to Management

    Before embarking on a new venture, please make sure you hire managers who have the education and experience to properly lead the department. When the employees have more experience than the manager and have consistently offered help and advice to the manager only to be blacklisted, you will dissuade qualified applicants from coming on board. Also, senior leadership should incorporate round table discussions with employees at the lower levels because it is obvious that the more qualified staff are at the bottom and great ideas to help solve the company's numerous issues.


  2. Helpful (1)

    "Bullying and Harassment in Nashville...Avoid if you value your sanity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTSS in Nashville, TN
    Current Employee - LTSS in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    telecommuting
    diverse work place
    community involvement
    have not encountered any other pro's for this company

    Cons

    managers allowed to bully and harass subordinates, with full knowledge by HR and upper management.
    Benefits being stripped away due to merger
    Poor work/life balance
    blatant favoritism
    company values such as respect, compassion, integrity not upheld
    poor systems integration-difficult navigation through multiple sites in order to perform job duties
    high employee turnover
    lack of meaningful initial training, leaving employees set up for failure
    company does not pay for internet access that is required to perform job from home
    extreme micro management
    poor communication from manager/inconsistent or incorrect answers to questions

    Advice to Management

    open your eyes, listen to employees concerns, ensure non threatening work environment
    live the core values instead of just naming them
    give support to employees under you instead of constant berating, or threats
    integrate the multiple systems and processes so it is less difficult to navigate and perform the job
    take a different approach to training newly hired employees

There are newer employer reviews for Amerigroup
There are newer employer reviews for Amerigroup

See Most Recent

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