You will be miserable - Anonymous employee Amica Insurance Employee Review

1.0
Nov 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are still decent Tuition reimbursement

Cons

Give it 5 years and leave after you are vested. It is a miserable place to work. The "new systems" are antiquated and your hands are constantly tied when it comes to being productive. The bulk of your day will be handling complaints because they have rate increases for the hell of it (actuarial department doesn't know squat about rating). There is a tremendous amount of infighting amongst departments and none of the so called "executives" seem to be on the same page. You. Will. Be. Miserable. Diversity is nil. Yes, Amica will tout having great diversity initiatives but ask them how many executives of color sit in corner offices. (Hint: take one hand and subtract a few fingers). The company leaders are incredibly pro-Trump and don't hide it. They are comfortable with diversity on the front line (ie phone reps and a few account managers) but it ends there. You can do the grunt work but forget about a seat at the table. Also, they have a mass exodus every February because that is when the mediocre bonuses come out; merit increases hover around 2-4% annually (higher end always goes to butt kissing office favorites). After all of their terrible decisions executives send out employee surveys and negatively react when you give honest feedback. HR is completely useless and full of yes people. My advice is to get vested and run or just run because it is such a horrible place to work. P.S. some poor schmuck has to reply with the "email us your concerns " line because Amica hates bad press. No one is going to reply and they know that. If you reply and still work for Amica then say hello to the huge bullseye you just put on your back. This company is well known for conspiring to get rid of people and paying them to shut up about it (stops the lawsuits and state complaints).

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5.0
Jun 3, 2026
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Pros

Great culture and management. I was proud to say I worked for this company.

Cons

Pay was less than other insurance companies in the area.

3.0
Apr 28, 2026
Recommend
CEO approval
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Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1d
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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