AppFolio - Great company, most difficult and underpaid department | Glassdoor
There are newer employer reviews for AppFolio
There are newer employer reviews for AppFolio

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Helpful (2)

"Great company, most difficult and underpaid department"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous
Current Employee - Anonymous
Recommends
Positive Outlook
Approves of CEO

Pros

The best part about this company is the culture. Most people are intelligent, motivated, and fun to be around. It makes work more enjoyable. Additionally there are many skilled people within the company who know their stuff and are available to learn from. Fun atmosphere, free snacks, relaxed but focused work environment. Great place for people who are serious about getting work done, but like to have fun along the way.

Cons

Employees in customer success are under-compensated for the stress and effort the job requires. They put too much work on our plate, and expect long days with no added benefits for working overtime. When we speak with clients, most of them are upset they can't get a response quick enough because we are so over-encumbered with clients that we don't have enough time to respond to everybody promptly. Even if we work 10 hour days, clients must wait because it's too much work for too few people. This is (hopefully) a temporary thing, but the expectations for us are simply unrealistic at this point.

Advice to Management

Continue to hire. Increase salaries and maybe the turn over rate will decrease.

Other Employee Reviews for AppFolio

  1. Helpful (6)

    "Just so so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than 3 years)

    Pros

    It tries to keep every one happy by snacks and t-shirts.

    Cons

    Old technologies, not good for personal development. Slow growth. It took 7 years to be barly profitable. Poor health insurance, no 401k, no bonus. Workplace politics. Talented engineers are not really promoted to important postions. The managers are not good at techniques and do not really pay attention to the growth of the teams. But they are really good at keep their postions in the company.


  2. Helpful (1)

    "Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AppFolio full-time

    Pros

    Love the people and product is truly the best in the industry

    Cons

    Not really a con but company is no longer a startup

    Advice to Management

    It would be nice to see more internal growth

There are newer employer reviews for AppFolio
There are newer employer reviews for AppFolio

See Most Recent

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