Mixed feelings - Emergency Call Handler Appello Group Employee Review

3.0
Oct 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Generally good team mates Reasonable pay

Cons

Constant revising of impossible targets Dismissive of quality over quantity Serious issues in certain staff treatment (favouritism etc) Promotion of unsuitable candidates (nepotism) Demotion of those out of favour

Explore other reviews about Appello Group

1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, good training, meet lots of new people.

Cons

If you’re not used to high call volumes then this role isn’t for you, relentless calls, can’t wee without being asked where are you?!

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

They isn’t any pros to name

Cons

Very strange experience after putting a lot of effort into applying for a job they had advertised. I was told my application wasn’t successful and I asked for feedback on why and they said because they don’t know when I was working at my previous 3 jobs on my cv. This isn’t a valid or justified reason for somebody qualified.. potentially overqualified for the role and who’s interested in applying. I provided the exact dates of employment and they said they’d take another look at my application. Again this is very strange and makes me think In the first instance my application wasn’t taken seriously as I struggle to see how you can reject someone, be asked to explain why and offer some feedback and then backtrack. The company seems to have a lot of roles going at the moment but doesn’t want to give anybody a chance at in interview. Extremely weird experience I am glad this didn’t work out.

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