Apple - Best In Class Benefits, very limited carrer advancement, non-competitive pay. | Glassdoor
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Helpful (10)

"Best In Class Benefits, very limited carrer advancement, non-competitive pay."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Applecare Advisor in Tucson, AZ
Current Employee - Applecare Advisor in Tucson, AZ
Recommends
Approves of CEO

Pros

Top-notch benefits package even for 20+ hour part time employees. Unbelievable health & dental insurance for about $120 a month, 25% discount on computers, 12% discount on stock purchase (up to 10% of salary), 50% matching 401(k) (up to 6% of salary), tuition reimbursement (up to $5000).

Cons

Very limited opportunities for advancement past the front-line technical support position. Constant focus on meeting the numbers. Limited interaction with coworkers. Limited & ineffective continuing technical training. If you aren't good at self-directed learning and troubleshooting you will not do well at this job.

The hourly pay is not commensurate with the abilities that you need to have to do the job well, and there is extremely little flexibility to reward more skilled employees with higher pay.
If you do a mediocre job then the pay is appropriate, if you do an excellent job, and have sharp technical skills, you could be making easily double or triple working as an independent consultant.

Advice to Management

More competitive pay-rates. More opportunity for carrer advancement without having to 'pay your dues' by putting in the requisite number of years before moving up to Tier 2 and beyond. Much, Much more effective technical training for the Advisors who are less skilled, so that those of us who are more skilled don't have to clean up the problems they caused when customers call back.

Other Employee Reviews for Apple

  1. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Minacs (Apple) in Southfield, MI
    Current Employee - Minacs (Apple) in Southfield, MI
    Disapproves of CEO

    Pros

    it was an okay job for somebody fresh out of college. Don't look here for anything long term. Overall don't do it.

    Cons

    long hours
    crappy pay
    discounts were not good
    honestly i would not recommend this to anybody who wants to work a decent job


  2. "Amazing, leading to growth personally and professionally."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mac Specialist (Apple Store) in Staten Island, NY
    Current Employee - Mac Specialist (Apple Store) in Staten Island, NY
    Recommends
    Approves of CEO

    Pros

    Very warm, friendly, and comfortable atmosphere to work, its top notch.

    Cons

    There aren't any downsides to list

    Advice to Management

    Continue the great work

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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