Apple - Inept senior management ruins a fantastic job experience. | Glassdoor
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There are newer employer reviews for Apple

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Helpful (3)

"Inept senior management ruins a fantastic job experience."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Concierge in Houston, TX
Current Employee - Concierge in Houston, TX
Recommends
Approves of CEO

Pros

As a company, Apple is probably one of the greatest places you will ever find to work. The environment is extremely casual and as a whole, morale is consistently high. There are very few jobs where you can literally wear whatever you want every day, and you will be hard pressed to find a more exciting place. The pay is great compared to similar jobs at other companies, and they are supposed to hire within the company first for promotions rather than hiring in outside work, so job security is relatively stable. The customers are enthusiastic and excited about the products, so if you share the passion, work is always very fun. Most days, your shift is over before you know it.

Cons

Lately, Apple has had a bad habit of hiring management from other retail ventures and these managers do not understand how to function properly within the Apple environment. Numbers are a big part of the game and some managers judge you based on your numbers, regardless of how good or bad your customer service skills and knowledge of the product is. Like any other retail job, some stores have better management teams than others. Generally, the stores run by internal Apple management, that is, ones who started out at a lower level and worked their way up, tend to have a more satisfying work environment.

Advice to Management

Less micromanaging, learn about the products and customers and pay attention to the feedback your team is giving you. Stop playing favorites and give promotions to people who deserve them.

Other Employee Reviews for Apple

  1. "Apple store will pay you more than any other store in the mall."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mac Specialist (Apple Store) in Burlington, MA
    Current Employee - Mac Specialist (Apple Store) in Burlington, MA
    Recommends
    Approves of CEO

    Pros

    Apples compensation plan is by far one of the highest in retail.After working retail for over 3 years, and finding apple, I am already extremely satisfied. The add-ons as a specialist are part of job and its the same as all retail, push the product to the customers. Apple puts its people right after its customers, which is very rare. They ask you how you think the company is doing once a quarter with a survey. They also provide a great discount plan!

    Cons

    Apple is very demanding and the customers are very needy. You need to be extremely patient and be able to deal with difficult people on a daily basis.

    Advice to Management

    Communicate my successes better to me and congratulate a job well done.


  2. Helpful (1)

    "I needed 100 words in these categories."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Specialist in Austin, TX
    Current Employee - Accounts Payable Specialist in Austin, TX
    No opinion of CEO

    Pros

    There is no dress code, you can wear jeans and t-shirts and flip flops every day. Even my manager does this. Each employee is given a free apple every day by the cafeteria. This is the health plan for the temporary employees, which is more than what most companies offer to their temporary employees. There are frequent keg parties and off-site parties for various departments, and I am told by the permanent employees that they are very fun. So if you'd like a permanent job, that would be a perk. Also, you get a very shiny Mac to use at your desk.

    Cons

    You have to use a Mac, not a PC. There is no right click button on the mouse, so you have to do a lot more work to get the same result a lot of times. The lack of dress code means some people come to work straight from the gym, so it can get a little smelly in the afternoons. And it is very very hard to keep your Mac shiny and pretty, especially when you have been kicking it all day for freezing every time you try to save something in Excel. Fortunately, the company does provide cleaners for this purpose.

    Advice to Management

    They dress very nicely, so maybe they should wear sweat pants every now and then to fit in with the rest of us. It builds team morale.


There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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