Apple - Inept senior management ruins a fantastic job experience. | Glassdoor
There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

Helpful (4)

"Inept senior management ruins a fantastic job experience."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Concierge in Houston, TX
Current Employee - Concierge in Houston, TX
Recommends
Approves of CEO

Pros

As a company, Apple is probably one of the greatest places you will ever find to work. The environment is extremely casual and as a whole, morale is consistently high. There are very few jobs where you can literally wear whatever you want every day, and you will be hard pressed to find a more exciting place. The pay is great compared to similar jobs at other companies, and they are supposed to hire within the company first for promotions rather than hiring in outside work, so job security is relatively stable. The customers are enthusiastic and excited about the products, so if you share the passion, work is always very fun. Most days, your shift is over before you know it.

Cons

Lately, Apple has had a bad habit of hiring management from other retail ventures and these managers do not understand how to function properly within the Apple environment. Numbers are a big part of the game and some managers judge you based on your numbers, regardless of how good or bad your customer service skills and knowledge of the product is. Like any other retail job, some stores have better management teams than others. Generally, the stores run by internal Apple management, that is, ones who started out at a lower level and worked their way up, tend to have a more satisfying work environment.

Advice to Management

Less micromanaging, learn about the products and customers and pay attention to the feedback your team is giving you. Stop playing favorites and give promotions to people who deserve them.

Other Employee Reviews for Apple

  1. "Incredibly reliable"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Cupertino, CA
    Current Employee - Systems Engineer in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    It is just a really fun place to work where you get to use and sell the latest and greatest consumer technology of any company in the world. You get to sell product that are genuine and that you know are the best of their kind. Everyone uses a handheld cash register to ring people up on the spot. Just about everyone you work with is extremely friendly. There is an energy in the store unlike anything I have ever seen, like everyone is just so happy to be there, employees and customers alike. There are always customers bustling in and out of the stores, sometimes to many to handle, but you never feel intimidated. You actually feel like you can help everyone in the store with what they need. There is no commission, which is a good thing for three reasons. First, so there is no competition between you and other employees, everyone works together to answer the customer's questions and get them what they need. Second, you don't have to be pushy when trying to sell a customer something, which allows you to almost build a relationship with the customer. There are various customers who will come in now and say, "Hey, how are you doing? How's your family? I'm doing great, my Mac runs wonderful." Third, there are no goals to meet every week or month. Sure, you try to do your best, but you are not going to go home hungry or get reprimanded if you don't, which is so nice, and lets us be laid back and casual while still being productive.

    Cons

    If you are hired at, lets say $10 an hour, six months later, another employee can be hired at $10.50 an hour for the exact same position, and you won't get a raise because of that. Basically the person with less experience will get paid more just for getting hired later. When you argue with the higher management, they will deny it even happening, even if you show them your pay rate against another person's pay rate. Also, you would think that because one works for Apple, one would know when new products are going to come out before the public. Sadly, no. Apple runs around employees with the same amount of secrecy as it does with the general public. And a major turnoff is we as employees are not allowed to speculate at all about possible future Apple products and software. If you do, you face getting fired.

    Advice to Management

    Senior Management needs to stop being so transparent. When a decision is made, they don't even have an opinion about it. They just follow orders like a brainless Nazi. e.g.: We ring everybody up with handheld registers, and there are no signs to tell people of this. So people wander aimlessly, some get angry, some get frustrated and leave. My natural first instinct is, "Oh, put up a sign that says what to do." Upper management will say, "We have to do what Apple tell us to do." I'll say, "But don't you think that's dumb not to have any signs. If I was a customer, I would want signs to tell me where I have to go." Upper management stiffly says, "Apple tells us what to do, we have to do it." I say, "Yes, but don't you have an opinion in the matter?" Management says, "No, I don't get paid to have an opinion, I have to follow what Apple tells me." Other than that, the management is very friendly and awesome.


  2. Helpful (1)

    "Retail=Siberia, Cupertino="Out of touch," only "start up" mentalities need apply, everyone else won't survive."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great technologies, great solutions, always something new to learn and show customers. Can't get enough of it in most cases. Love to share with new customers cool things the Mac can do.

    Cons

    Both management and customer demand cause problems in trying to get things done. Never enough time and some employees have to work off the clock and during breaks to keep management off of your back. No one wants to "look bad" to their bosses in the name of "accountability." In order to be promoted from Retail to Cupertino you have to "SHINE" compared with most, making it nearly impossible for advancement. Mostly single, younger, "eager beavers" under age 30 who are willing to sacrifice things to work at the "mothership" head there, nearly anyone else can forget it.

    Advice to Management

    Too often directives from HQ can be confusing, unclear, and shortsighted and when you try to implement it half the time it becomes a joke and we had to bear the brunt of explaining to customers the issues. Store management NEVER has enough time to get things done. Most ASMs are great, it's above their pay grade that things get worse. The perpetual "Fire, fire, fire" pace rather than a slower "Ready, fire" or even the "Read, aim, fire" approach to getting things done could help reduce the amounts of rework of issues and problems. Way too many times you don't really see that things are fixed or improved only change for change sake. You make up the processes but don't have a clue as to how long things take to get done. Shame on you!! You pissed off a lot of people with the change to the Performance Review process and it was only when you sat down with your boss that you found out about it.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

Work at Apple? Share Your Experiences

Apple
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or