Apple - Learned a lot about customer service, could have been compensated better. | Glassdoor
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There are newer employer reviews for Apple

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"Learned a lot about customer service, could have been compensated better."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Family Room Specialist in Friendswood, TX
Former Employee - Family Room Specialist in Friendswood, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at Apple full-time (More than a year)

Pros

Amazingly talented co-workers. Great opportunities to work with, repair, learn and teach cutting edge technologies and equipment. Fun environment, to learn and work within. Lots of resources for learning, feedback about work environment, managers etc... Great training and mentoring by management and leaders. Decent perks and full benefits for full time employees and par timers that have been employed for a year.

Cons

Ambiguity is the name of the game. If you cannot deal with ever changing processes Apple is not the place for you. Not enough pay and pay increases for the amount of training your must complete.
The most intense customer interactions you'll experience in retail. Actually have seen co-workers attacked by customer trying to get an iPad. Some of the jobs that require much more responsibility, training and testing to acquire do not come with a pay increase.

Advice to Management

Pay employees that excel and got the extra mile MORE! I saw many employees jump thru hoops to "champion" a particular role yet were not rewarded monetarily for their efforts. Family Room Specialist should make MORE money than an average specialist and should get a mandatory raise when promoted.

Other Employee Reviews for Apple

  1. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mac Specialist (Apple Store) in Naples, FL
    Current Employee - Mac Specialist (Apple Store) in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time (More than a year)

    Pros

    love the people, lots of hard work but fun

    Cons

    always short staffed which makes it hard to handle number of customers

    Advice to Management

    open communication, keep hiring


  2. "Red Zone not appreciated, no commissions"

    Star Star Star Star Star
    Former Employee - Red Zone in Houston, TX
    Former Employee - Red Zone in Houston, TX

    I worked at Apple part-time (Less than a year)

    Pros

    Discounts are good, but limited.

    Cons

    Managers play favorites and create Hell for nonfavorites

    Advice to Management

    Get real, get out of LaLa land

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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