Apple - Genius Bar is incredibly stressful, the scheduling is unhealthy, the people are amazing | Glassdoor
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"Genius Bar is incredibly stressful, the scheduling is unhealthy, the people are amazing"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mac Genius in Toronto, ON (Canada)
Current Employee - Mac Genius in Toronto, ON (Canada)
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at Apple full-time (More than a year)

Pros

Excellent on the job training. Constant opportunities to upgrade. No egos, approach anyone at anytime about anything. When the internal tools are working, they are second to none. Suggest a great idea, no reason it won't get implemented. Focus on repairing relationships not just repairing technology.

Cons

Expected to resolve phone/ipad/ipod appointment in less than 10 min. Expected to resolve computer appointment in less than 15 minutes. Expected to multitask up to 3 appointments at the same time. Impossible, stressful assembly-line treatment. Unhealthy rotating retail schedule. Sometimes working 2 months without every getting a weekend off.

Advice to Management

Schedule time to touch base with stressed out employees. The ones that make the most noise get the most notice. The quiet ones usually are the ones that require attention. 20% of your staff demand 80% of your resources.

Other Employee Reviews for Apple

  1. "willingness, deserving, always take a head to the boss..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Manila, Manila (Philippines)
    Current Employee - Programmer in Manila, Manila (Philippines)
    Recommends

    I have been working at Apple full-time (More than 10 years)

    Pros

    this may contains a benefit's to your life...

    Cons

    take a head or you may not have a salary........


  2. "Fun company, but it's just retail..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist
    Current Employee - Specialist
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time (More than a year)

    Pros

    Discounts are good, the group of people you work with are fun, and the customers (for the most part) are a blast.

    Cons

    In the retail store, it's very hard to get anywhere. If you want a steady job doing the same thing over and over, clicky group with management, and frustration in trying to work your way up the chain, it's great. Retail store is not built for "careers" unless in my opinion.

    Advice to Management

    Listen to your people. Treat them well. Help guide them.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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