Apple - rewarding from a customer service perspective | Glassdoor
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"rewarding from a customer service perspective"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Creative (Apple Store) in Toronto, ON (Canada)
Former Employee - Creative (Apple Store) in Toronto, ON (Canada)
Recommends
Positive Outlook
Approves of CEO

I worked at Apple full-time (More than 3 years)

Pros

Pays pretty well for retail. Training (when you can get it) and opportunities (if you have a supporter) can be good. Products and services are outstanding.

Cons

Political. Back stabbing. Cliques. Stores are crowded and noisy. Perks removed, apparently because of Steve Jobs. You definitely need to have an ally in management. Employees "spy" on each other in the name of "feedback." It's easy to get painted with the wrong brush. Rewards aren't as good as they should be for so many contributions to the bottom line. Like being in high school again.

Advice to Management

Don't try so hard to find fault. Some feedback was completely bogus. You seem keen to jump on the slightest "mistake," often before getting all the facts.

Other Employee Reviews for Apple

  1. "Fast paced and rewarding"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    benefits, good pay (now), flexible hours

    Cons

    customers, customers, customers, crowded, competitive


  2. "ok at the beginning, wanted to kill myself towards the end. Mainly I was just done with retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Apple part-time (More than 3 years)

    Pros

    pays more than your average retail place. The employee discount is REALLY generous too. Considerably laid back environment compared to other retail jobs.

    Cons

    you have to drink the cool aid if you want to last. It eventually becomes very tedious work. Also, their "raises" are a joke.

    Advice to Management

    easy with the pushing on metrics. Apple products are expensive as they are.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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