Apple - More than you would expect from a retail experience. | Glassdoor
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"More than you would expect from a retail experience."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Mac Genius in Denver, CO
Former Employee - Mac Genius in Denver, CO
Recommends
Positive Outlook
Approves of CEO

I worked at Apple full-time (More than 3 years)

Pros

Working in Apple Retail allowed me to have a flexible schedule so I could focus on my studies during college. I met a ton of people from all over the world, all walks of life, and really just was able to engage with individuals about their technology that I would otherwise not have the opportunity to meet. I learned quite a lot about Apple technology, computers and enterprise set ups in general, and was trained thoroughly on the technologies I was expected to support. I had fun co-workers and they helped to support one another in their customer encounters, as well as educate. Overall I had a positive learning experience there; and while some days the interactions were not top notch, or I had to deal with an irate client, I eventually learned a great deal of patience, empathy and humility from my peers.

Cons

In any retail environment, you run the risk of being micro-managed by a supervisor who doesn't quite understand the scope of your daily activities; nor is attentive to employee needs. Sometimes the management fails to set clear or sustainable expectations. In my time at Apple Retail specifically, I found that we would be so engrossed in the tasks at hand that I wasn't getting adequate breaks, or some days, would end up having to miss lunch altogether on an 8-9 hour shift. Working a desk job, this would not always be an issue. But when you are on your feet for hours a day...

Advice to Management

- Be attentive to human needs (i.e. - people who are standing and talking all day long non-stop should get a break to get off their feet and have a drink of water).
-Be attentive to development opportunities and internal growth. I felt that often people were pigeon-holed into certain tasks and roles, when they could have been grown into leadership or advanced roles. This could prevent a great deal of burnout/turnover. Focus on keeping people excited and engaged.

Other Employee Reviews for Apple

  1. "Simply awesome, very easy to enjoy work, and challenging!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Washington, DC
    Former Employee - Specialist in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Apple part-time (Less than a year)

    Pros

    Friendly atmosphere, easy to enjoy work, strong coworker bond. Frequent workshops to help boost employee knowledge and skills.

    Cons

    Standing, walking alot, little to no opportunities to sit down aside from break. Very difficult to move up in corporate ladder, they make you jump through quite a lot of hoops.

    Advice to Management

    Make it easier for entry level employees to move up -- giving them the illusion of being in control of moving up when it's actually at management's whim isn't cool.


  2. "Apple Retail is the best of retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Genius in Atlanta, GA
    Former Employee - Genius in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time (More than 5 years)

    Pros

    This is generally a great place to work, but keep it in perspective. It's retail, not everyone's dreamland. Working with customer's was entertaining and sometimes challenging. Not to mention being surrounded by Apple nerds, which I consider fun.

    Cons

    Retail hours suck, there is no way around that. Also, the quality of management fluctuates significantly which can lead to significant frustration.

    Advice to Management

    Take more time to evaluate individual's contributions and reward those who work hard, and get rid of those who don't.


There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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