Apple - Very stressful job which I was involuntarily thrown into. | Glassdoor
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"Very stressful job which I was involuntarily thrown into."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Daleville, IN
Former Employee - Customer Service Representative in Daleville, IN
Doesn't Recommend

I worked at Apple full-time (Less than a year)

Pros

Steady work if you can do it with decent pay for entry job.

Cons

Training was no help. Most training took place while on the job. During training, you are told that you can refer to the next tier, however after a little time on the floor, you aren't allowed to. This leads to unhappy customers. Team Leads and Management too focused on their own individual numbers - this is especially true in CPU.

Advice to Management

Be sure that when you place people in training, they have some knowledge of position you are placing them in. Management does not understand when a person doesn't grasp the knowledge of how computers operate, but this definitely comes across to the customer.

Other Employee Reviews for Apple

  1. "Started from the bottom at retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative (Apple Store) in Bethesda, MD
    Current Employee - Creative (Apple Store) in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple part-time (More than 5 years)

    Pros

    Great growth centered work environment

    Cons

    easy to get lost on the development track

    Advice to Management

    with the so called transparency, actually implement some of the sought after feedback, and make a show of implementing it.


  2. Helpful (15)

    "It's definitely a good college job. Not sure after that."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - College At-home Advisor in Austin, TX
    Former Employee - College At-home Advisor in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Apple part-time (More than a year)

    Pros

    The tuition reimbursement is excellent.

    The college program comes with a seasonal schedule (full time in summer, part time during school), with full benefits even during the part time phase.

    The people are pretty cool for the most part.

    There seem to be a few opportunities for advancement, at least within the AppleCare department. Not really a track toward a fulfilling career for 99% of people, but at least a chance to get promoted within the job and make a few more bucks.

    Working from home can be very convenient.

    The pay is decent for a college job, especially when considered alongside the tuition money.

    The product discounts are pretty good for people who want to buy Apple products. There are also several other discounts that third parties offer to Apple employees.

    Cons

    The training is shaky at best, focusing on how to talk to people (which is obviously important) but breezing past a lot of the technical knowledge required to do the job well. During the first month or two on the phones, most advisors are like fish out of water. Nobody seemed to know how to answer most of the tech questions, whom they should contact for a given issue, or which internal procedures applied to which situations. It works itself out with time and experience, but the training should be more thorough before people are put on the phones with customers.

    There's a steady stream of calls from people who are ticked off and want troubleshooting help, but don't have AppleCare coverage. You have to tell those people, as nicely as possible, to either buy AppleCare for the device, pay $19 for a single issue, or try to find their own answers on the Apple website. Then, when they decline to pay for support and subsequently aren't happy with the outcome, you receive a 'dissatisfied' survey and get to discuss it with your manager. Dumb.

    Advice to Management

    Do a better job of educating the public about the fact that their devices don't come with free lifetime tech support.

    Staff phone lines full time for iTunes billing issues so your tech support advisors don't get stuck telling people to email the iTunes Store and wait for an answer.

    Revisit the training schedule and make sure that every advisor is well-equipped to answer the ten or fifteen main questions that will come up every week.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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