Apple - If you have a REAL (not a call center) job at Apple it is Awesome!! Worked both clear difference!! | Glassdoor
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There are newer employer reviews for Apple

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Helpful (3)

"If you have a REAL (not a call center) job at Apple it is Awesome!! Worked both clear difference!!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Applecare Advisor in Cupertino, CA
Current Employee - Applecare Advisor in Cupertino, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Apple full-time (More than 3 years)

Pros

GREAT, GREAT, GREAT environment to work in (unless you work in AppleCare). Positive Management, talented engineering, very talented people working in Cupertino and Austin. If your job is outside the call center it is a GREAT place to work.

Cons

Upward mobility just isn't there and if it is it isn't based on talent. Don't think you can work your way up, go get the skills, work somewhere else then come in at the position you want. Talented people tend to stagnate. Avoid working in the call center (AppleCare), it's a call center no different than the others: promotions are still customer service positions. Worked there 3 years only 11 promotions from inside the call center to outside of it, however hundreds of promotions to other customer service positions. If your a tech that wants to do help desk that is less technical and more customer service then the job is perfect! Got out of the call center after 3 years and a Ph.D Totally different company than in the call center.

Advice to Management

Please represent the call center jobs as what they are Customer Service very little technical knowledge required. A contributor to high turnover is due to the job being horribly misrepresented it is not technical support it is customer service.

Other Employee Reviews for Apple

  1. Helpful (1)

    "Retail Business Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Business Sales Manager
    Former Employee - Retail Business Sales Manager
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time (More than a year)

    Pros

    Great Prestige! Great Products! Beautiful Stores!

    Cons

    Horrible working conditions. I was expected to be creative and innovative but my desk was between the people answering phones and the people on break. Not enough room to breath let alone think!

    Advice to Management

    Design your stores so that they are management friendly as well as customer friendly.


  2. "Apple"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Business Consultant in Cupertino, CA
    Current Contractor - Business Consultant in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple as a contractor (More than 3 years)

    Pros

    High Tech Compony with first Class products, well known brand, collegues, salary

    Cons

    high pressure, a lot of work to do, worklife balance could be better

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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