Apple - Because the people who are crazy enough to think they can change the world, are the ones who do. | Glassdoor
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Helpful (3)

"Because the people who are crazy enough to think they can change the world, are the ones who do."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Engineering Support in Sacramento, CA
Former Employee - Engineering Support in Sacramento, CA
Recommends
Positive Outlook
Approves of CEO

I worked at Apple full-time (More than 5 years)

Pros

About Applecare:

- For a Customer Service department, working under Applecare is very rewarding.
- Many opportunities to move up, move to Engineering or QA
- Working under both Steve and Tim, other than the announcements, operations are the same.
- If you work with integrity to do your job as requested, management will have little to no qualm with you.

Cons

When you create the bubble of self-entitlement and lower the technical barrier of entry to its products, customers tend to expect the world. Anything less than perfection is criticized. Look at the stock prices after product announcements. Look at the general media criticizing Apple for things that other companies such as Microsoft easily get away with. The double-edge sword of success.

Advice to Management

When people say Apple has not released a great product since Steve, those are people that will never be happy. Keep doing what you are doing!

Other Employee Reviews for Apple

  1. "Great benefits, no room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Room Specialist in San Francisco, CA
    Former Employee - Family Room Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Apple full-time (More than a year)

    Pros

    - benefits are great: full coverage for PT and FT
    - lots of perks
    - hourly pay is higher than most retailers

    Cons

    - no room to grow
    - lack of support from management at almost any level
    - insufficient staffing (i've worked at two different stores)
    - lack of proper tools to perform job well
    - always hire to fill management team from external pool rather than looking to your internals
    - cannot turn to management for support when you're not sure how to do something because management team does not go through basic training
    - customers are spoiled - company does not know how to say 'no' when appropriate - instead when customer throws a tantrum, they get free stuff to satisfy them. customers who truly appreciate us and really need our help end up walking away with nothing
    - burn out easily

    Advice to Management

    - learn to perform the functions of your team rather than telling them to ask their peers
    - don't micromanage your team - trust them
    - be more flexible with scheduling
    - promote more from within


  2. Helpful (1)

    "Romance was the draw, then I woke up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Project Manager
    Former Employee - Technical Project Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time (More than 5 years)

    Pros

    Working for the #1 technology hardware company in the world
    Great product discounts
    Amazing co-workers
    Occasional free food

    Cons

    Retail hell
    Virtually no advancement opportunities in retail realm
    Inconsistent hours, late nights, early mornings, all-nighters, weekends
    Low salary for comparable positions in other companies
    Extremely negative environment in Support

    Advice to Management

    Understand that employees are people, and treat them as adults. Extremely poor attitude when leaving company, as if it were a personal attack, rather than a positive experience. Remember that everyone that works here wants to be part of something bigger, and advance as such. Treat them like gold, as they are what brings the business.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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