Apple - Overall good, but could use improvement in management. | Glassdoor
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Helpful (3)

"Overall good, but could use improvement in management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in San Jose, CA
Former Employee - Sales Associate in San Jose, CA
Recommends
Positive Outlook
Approves of CEO

I worked at Apple full-time (More than 3 years)

Pros

Really awesome coworkers, good pay, fast-paced environment with great benefits (if you're full-time, not just working full-time hours), looks good on your resume, and opens a lot of doors if you know how to play your cards right and find whose ass to kiss.

Cons

Management is all over the place. It started out being about the customer experience, and then it became more about the numbers and sales. If you can't get numbers in sales, don't expect to get anywhere if you're working retail, regardless of what position you want. They only care about getting people in and out with the most expensive stuff. Oh, and they definitely don't care about you or how you express yourself. Be prepared to groom yourself to the standards they expect, even though the company is so-called "accepting of diversity."

Advice to Management

Give employees CONSTRUCTIVE criticism when they are seeking improvement or promotion. It does not help to be told "no" without "why."

Other Employee Reviews for Apple

  1. Helpful (1)

    "Exciting and frustrating in equal measures."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time (More than 3 years)

    Pros

    Corporate: I had a lot of flexibility to accomplish my job as a Campus Rep. Retail: my coworkers were the most interesting people I've ever met.

    Cons

    Corporate: there is inherent ambiguity in how responsibility was maintained which made the job challenging. Retail: troubleshooting our own devices while repairing relationships with customers on a tight schedule is a nightmare to walk into on a daily basis.

    Advice to Management

    Promote employees to positions that complement their skill set. Even six months can seem like a lifetime when you are working at a job that will never go anywhere.


  2. Helpful (1)

    "Amazing first job out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITunes Store Senior Advisor in Sacramento, CA
    Current Employee - ITunes Store Senior Advisor in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time

    Pros

    - Some really amazing people work here, and you can learn so much about quality customer experience
    - Constant changes keep things exciting
    - New tools and innovations are around every corner
    - Lots of cross training and rotational opportunities
    - Potential to move up in the company

    Cons

    - In some departments, metrics tend to be the main focus
    - Constant changes may not be for everyone
    - Sometimes innovation comes in the form of drastic change in tools, procedures or standards of operation

    Advice to Management

    It should always be a fine balance between quality and quantity (metrics); high emails per hour or low handling time does not always equate a great customer experience.

    Encourage advisors to provide more feedback! The only way tools and procedures will get better, is if the people who use it the most ask for it to get better.

    Talk with your advisors; give them opportunities to hone their skills and find their passion. It's easy to get set in a role, especially working from home.

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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