Apple - Amazing first job out of college | Glassdoor
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There are newer employer reviews for Apple

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Helpful (1)

"Amazing first job out of college"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - ITunes Store Senior Advisor in Sacramento, CA
Current Employee - ITunes Store Senior Advisor in Sacramento, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Apple full-time

Pros

- Some really amazing people work here, and you can learn so much about quality customer experience
- Constant changes keep things exciting
- New tools and innovations are around every corner
- Lots of cross training and rotational opportunities
- Potential to move up in the company

Cons

- In some departments, metrics tend to be the main focus
- Constant changes may not be for everyone
- Sometimes innovation comes in the form of drastic change in tools, procedures or standards of operation

Advice to Management

It should always be a fine balance between quality and quantity (metrics); high emails per hour or low handling time does not always equate a great customer experience.

Encourage advisors to provide more feedback! The only way tools and procedures will get better, is if the people who use it the most ask for it to get better.

Talk with your advisors; give them opportunities to hone their skills and find their passion. It's easy to get set in a role, especially working from home.

Other Employee Reviews for Apple

  1. Helpful (2)

    "Being a Genius in a glass cube."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Genius in New York, NY
    Current Employee - Genius in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time (More than 5 years)

    Pros

    You work for Apple. Your title is literally Genius.
    A Genius has authority, technical facility, and the ability to problem solve under high pressure and velocity -- this brings a great deal of respect from some people while off the clock and in the real world.
    You are able to work on the most wonderful pieces of technology, repair them, and sometimes help people in the process.

    Cons

    People are more often than not against you before you've even seen them or said hello.
    You must constantly balance the conflicting weight of good service/final resolution to how quickly you can get to the next person in queue.
    People will treat you like you're an idiot, mean, or vindictive constantly while on the job.
    Many people will never grasp how to solve the problems they cause, but blame the product, company, & you for.

    Advice to Management

    Advocate for stronger measures in talent retention.
    Understand that actually solving technical issues is the point of the Genius Bar, not just to see as many people as possible in the shortest amount of time -- that doesn't resolve anything and amounts to an embarrassing environment where not only are customers not seen in a timely manner, but they are often left without a complete solution.


  2. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple-At-Home Advisor in College Station, TX
    Former Employee - Apple-At-Home Advisor in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple part-time (Less than a year)

    Pros

    Very professional and amazing culture. The company provides great in depth training.

    Cons

    Stressful and time consuming for college students but a great company overall

There are newer employer reviews for Apple
There are newer employer reviews for Apple

See Most Recent

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