Applied Card Systems - Until you can do better | Glassdoor
There are newer employer reviews for Applied Card Systems
There are newer employer reviews for Applied Card Systems

See Most Recent

"Until you can do better"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Analyst in Boca Raton, FL
Former Employee - Analyst in Boca Raton, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Applied Card Systems full-time (More than a year)

Pros

Good hours. Fairly relaxed environment - not much pressure.

Cons

Salary ! Salary! Salary! Salary! Salary!

Advice to Management

It would help if management would be more encouraging and motivating.

Other Employee Reviews for Applied Card Systems

  1. "good for students or if you are just starting your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Boca Raton, FL
    Former Employee - Collections Representative in Boca Raton, FL
    No opinion of CEO

    Pros

    -decent pay to HS and college students
    -very flexible schedules

    Cons

    -very demanding and required to meet production standards, can be a stressful environment


  2. "ACS - Lots of Potential But Hard to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Superviisor in Boca Raton, FL
    Current Employee - Customer Service Superviisor in Boca Raton, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    ACS offers decent benefits and some opportunities for advancement. They adhere strictly to HR policies and follow the letter-of-the law with respect to harassment - they have a zero tolerance policy for discrimination.

    The training department is first rate. Reps are provided a thorough initial paid training and constant up-training.

    Cons

    The pay is below average for most workers. Although the company actively pursues and takes action to eliminate discrimination, there is a subtle nepotism which permeates the company. In fact, the owners grown children are part of upper management.

    Company policy changes almost daily and there is constant confusion about it. Customer service reps are held to ridiculously high standards (low talk time but high customer service satisfaction, which can never work). Because of the company's customer policies, there is a lot of employee/customer dissatisfaction, which means anyone answering the phones gets beaten up verbally.

    Employee turnover is so bad that an inside joke is that ACS is a training school for customer service. Reps learn the trade and move on to bigger and better things at an alarming speed.

    Advice to Management

    Pay more attention to quality and less to quantity. Treat the reps with more respect and give them well-trained supervisors and managers who can assist them with customers.

    Provide a career path and reasonable working environment to help lower employee turnover.

There are newer employer reviews for Applied Card Systems
There are newer employer reviews for Applied Card Systems

See Most Recent

Work at Applied Card Systems? Share Your Experiences

Applied Card Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or