Applied Underwriters - Not what it seems like on the surface... | Glassdoor
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There are newer employer reviews for Applied Underwriters

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Helpful (2)

"Not what it seems like on the surface..."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Manager
Former Employee - Account Manager
Doesn't Recommend
Disapproves of CEO

Pros

-Benefits are okay
-Snack/pop machines are $.25
-Most of the co-worders are pleasant to work with
-Subsidiary of Berkshire Hathaway (though I'm a bit perplexed as to why Warren decided to buy THIS company).

Cons

-Training for this position is inadequate; some classroom, some job shadow, but when you are dealing with the heavily regulated worker's comp industry, the employees need to be sufficiently trained.
-Communication from upper management is non-existent. Only get updates from team leads and somethimes feels like they are not getting the full picture either.
-It's amazing the level of incompetence at the other departments. And when an issue blows up, the AM is often stuck with the customer.
-On the very first day you are taught not to CYA (cover your a**) but everything you do as an AM is geared towards CYA so you will not get in trouble. Every interaction you have with a customer (phone call, email, voicemail, paper mail, conference call, etc) needs to be recorded (typed into the system) otherwise it's your word against the customer's.
-There isn't a formal feedback system for your work, in other words, you won't know about your performance from your supervisor's perspective unless you do something wrong.
-Everyone gets the same meager COLA (cost of living adjustment) raise each year no matter if you're the hardest working employee or a slacker.
-As an AM, you are the voice and mouth of the company so expect to get yelled at, cursed at, screamed at, even if a problem is not caused by you. Times two. Because technically you have two sets of customers: the customers that actually signed on for the workers comp/payroll service and the insurance agents that represent the customers. So if the customers are upset they will let their agents have it and you, as an AM, can expect an upset agent to call you.
-The AM's phone system is vectored so each incoming call is answered by the first available AM. This is good and bad, good for the customer because their calls are usually answered quickly, bad bacause they might have an open issue and their calls will get answered by a different AM each time.
-As an AM you will come to hate the times of the month when 1)statements comes out 2)when we have to collect the money from the customers.
-The pay sucks; base plus commission for account retention. The pay is sufficient if you are just out of college but not if you have a family/kids.
-Don't expect to get promoted.
-Turnover is very high; they are always looking to hire Payroll clerk and Sales positions because they can't keep anybody in those departments.

Advice to Management

Engage your employees; hear what they have to say. The Customer Relations Department is doing downhill, fast. Morale is low, employees are overworked, and the management approach needs to change. Lastly, be flexable and work with your customers because, ultimate, they're the ones keeping you in business. Warren Buffett said, "Lose the company's money and I will be understanding. Lose one shred of reputation and I will be ruthless." Upper management needs to look in the mirror and ask themselves, "What is our reputation right now?"

Other Employee Reviews for Applied Underwriters

  1. Helpful (3)

    "Worst. Company. Ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Clerk
    Former Employee - Senior Account Clerk
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits are ok. Not good, just ok. Same with the pay, just ok. The vending machines are cheap...but so is the crap they stock them with.

    Cons

    You are not allowed to speak with or email co-workers for anything other than company business. If you happen to stop by someone's desk on the way to your own, a team leader will immediately rush over to you asking if you are out of work. They freak out if you have contact with anyone. Yet each summer there is a Company Picnic that you are supposed to be thrilled to attend. Who else will be at this picnic? Strangers...oops, co-workers!

    The company is very focused on how many errors you make. Granted payroll checks need to be correct but your error count is something they hold over you. Team leaders do not make positive comments at all. But if they find an error they will hunt you down to make sure they tell you what a screw-up you are.

    As far as office supplies go, I never did find out where they were kept. They are so stingy with the supplies it was just easier to buy my own. At least that way I didn't have to beg for a basic tool of my job.

    Advice to Management

    Treat your employees with dignity. If you do that, you'll find the quality people will stay. If you keep treating employees like dirt, the few remaining will bail out.


  2. Helpful (3)

    "Only work at AUW if you can't get employed elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most line level employees are nice people. If you are coming straight out of college and need to gain a little experience, the it can fit that need.

    Cons

    Senior Management. Questionable business practices. They could care less about their employees. Everybody is replaceable and there is no loyalty expressed from senior mgmt to the employees. Any positive reviews posted about this company are either from recruiting or senior mgmt.

    Advice to Management

    Congrats on what you created but its long past time for you to move on and let somebody else take over.

There are newer employer reviews for Applied Underwriters
There are newer employer reviews for Applied Underwriters

See Most Recent

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