Aqua Hotels and Resorts - A shadow of its former self | Glassdoor
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Helpful (3)

"A shadow of its former self"

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Honolulu, HI
Former Employee - Anonymous Employee in Honolulu, HI

Pros

The main thing that kept me working at the Ilikai was the family atmosphere of the hotel. Everyone knew everyone and everyone did their best to help each other out. The customer-facing staff were great people and had lots of experience with the jobs they did, and the management staff were very easy to work with and understanding of each other's needs. Time off was given when needed. Even during its tough times, the HR staff was adamant about keeping our benefits packages too, which kept employee morale up.

Cons

The former owners who bought the hotel pretty much transformed it from a glorious two-tower money maker into a single tower hotel with only a fraction of the rooms it originally had. Management and senior staff had to do their best to keep the hotel afloat, but it was pretty much running in the red for almost the entire duration of the former owners' ownership. The bank that loaned the money to the owners have now taken ownership of it and brought in an OK (but highly understaffed) management company to make it profitable again, but right now it is near impossible for the front-facing workers to have stable hours due to the amount of juggling management have to do to keep the hotel going. It really is a shadow of its former glorious self, and although the hotel is now slightly profitable, I've seen the hit on morale the huge cutbacks and job consolidations have made on the hotel staff. And of course, there is always office politics involved. It's not all roses like I've mentioned in the Pros section, but I don't think there will ever be a workplace free of office politics.

Advice to Management

The only thing I recommend to the current management company at the Hotel is to keep an eye on your employees' morale. These are very experienced staff you're dealing with, and although you may sometimes feel that they're not giving their 100% into the hotel, it's mostly because of what they experienced over the past decade or so. The bottom line is, the hotel is capable of becoming so much more, and I'm sure the front line staff and the management that are still around want to see it thrive into what the great and iconic hotel deserves to be.

Other Employee Reviews for Aqua Hotels and Resorts

  1. "I am a completely dedicated loyal hard working person very adaptable and I speak 4 languages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Chef De Partie in London, England (UK)
    Current Employee - Senior Chef De Partie in London, England (UK)
    Recommends

    I have been working at Aqua Hotels and Resorts full-time (More than 3 years)

    Pros

    It is the most prestigious place to work in London and is the tallest building in Western Europe

    Cons

    I commute each day to work in this marvellous place

    Advice to Management

    I feel as if we have a great team and brilliant work ethic


  2. "Fun company"

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    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Aqua Hotels and Resorts as a contractor

    Pros

    Well rounded fun contract company.

    Cons

    Had lots of management changes

There are newer employer reviews for Aqua Hotels and Resorts
There are newer employer reviews for Aqua Hotels and Resorts

See Most Recent

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