Arc'teryx - Customer Service Representative | Glassdoor
  1. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arc'teryx full-time for more than a year

    Pros

    Good people. Good pro deals. Easy/mindless work if that's what you're into

    Cons

    Below average health benefits, no room for real growth if you have ambition, archaic systems/lack of tools to do your actual job efficiently, definitely a job where you feel chained to your desk and have to announce when you leave your desk even for a minute, boring/mindless work, a general sense of unhappiness amongst the employees there that have been there for more than 6 months. It seems like everyone walks in excited...

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    Advice to Management

    Move faster. Too slow at getting things done at times. Recognize that most of your reps are painfully unhappy there and for good reason.

    Arc'teryx2019-02-24

Other Employee Reviews

  1. "Easy going, great employee discount"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sale Associate in Aurora, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Arc'teryx part-time for more than a year

    Pros

    Employee discount was amazing. Didn't work time, it was a college job, so I'm not sure about health benefits. Pay was competitive. Easy going staff and managers.

    Cons

    Company liked to overstaff the floor

    Arc'teryx2019-05-17
  2. "Key holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Holder 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Arc'teryx full-time for more than a year

    Pros

    Great in-store team/manager, amazing products & prodeals.

    Cons

    We don’t work for Arc’teryx, we work for Amer and often get conflicting goals from higher-ups visiting which makes our jobs difficult to achieve. Pay is below the market, only FT employees get benefits, so hourly employees turn over frequently.

    Advice to Management

    Be consistent with the messages you deliver (ex: visual expectations). Invest more in your retail employees and teams, don’t cut things like holiday gifts first to manage expenses.

    Arc'teryx2019-03-01

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