ArenaNet - Quickly going downhill. | Glassdoor
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There are newer employer reviews for ArenaNet

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Helpful (4)

"Quickly going downhill."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Anonymous Contractor in Bellevue, WA
Current Contractor - Anonymous Contractor in Bellevue, WA
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at ArenaNet as a contractor (More than a year)

Pros

* The atmosphere, community and culture here is amazing. Lots of company events and stuff.

* You will work alongside some of the most talented, creative and friendly people you'll ever meet.

* The product, Guild Wars 2, is a great game.

* Always a chance to work OT. As an hourly contract worker, this is nice.

Cons

* Low wages.

* Contract workers are treated poorly, especially considering how they were treated one year before.

* A revolving door, especially with contract workers, means the loss of tribal knowledge. This leads to the same mistakes being made over and over again.

* Poor communication between teams, although I do feel like this is improving.

* Upwards mobility is quickly declining. QA testers were given the opportunity to assist with minor design work before, and that has been revoked.

* QA embeds seem to do a substantial amount of work, compared to other QA workers, yet receive the same compensation and are not given full time status. Once their contract ends, a vast amount of knowledge is lost.

* The leads feel somewhat cliquey, and tend to not associate with their subordinates. This wasn't always the case.

* Some, not all, directors seem callous and downright rude. There are many complaints of verbal abuse and harassment from one director in particular.

* Design teams often neglect community and QA feedback.

Advice to Management

Do not forget your roots! ArenaNet was a great place to work before - QA was an essential part of your success, and many of your current designers and programmers were locally grown. Please remember that by fostering growth from within, you are likely to create much more loyalty.

Please consider taking a deeper look into the unfair treatment, and harassment accusations that plague a specific department. Good people have left already and more are leaving simply because of the way they are being treated.

Be more receptive to feedback.

Other Employee Reviews for ArenaNet

  1. "Best video game company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Programmer in Bellevue, WA
    Current Employee - Lead Programmer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArenaNet full-time (More than 8 years)

    Pros

    Very talented/creative/brilliant people. You will learn a lot working here
    Extremely well organized without too much production overhead
    Great work/life balance
    Awesome facilities
    Great profit sharing program
    Better than average benefits

    Cons

    Pay is a bit lower than other places, but this is somewhat offset with the profit sharing program.
    I also think that having to pay for parking is a little irksome, but it can be avoided.


  2. "A fantastic change of pace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ArenaNet full-time

    Pros

    Fun work environment.
    Great, talented people.
    Flexible management.
    Generous rewards for employees.
    Free snacks.
    Open atmosphere.
    Sincere interest in involving, including, and educating all employees.
    Compared to more entry-level game-industry jobs like with Nintendo and Microsoft, this is an absolute dream company to work for.

    Cons

    Some communication problems between departments.
    Hires for contract positions in a workflow that doesn't make sense for them.
    Last minute decisions from upper management trump all others.

    Advice to Management

    Contract positions are for inconsistent workflows where demands for staffing lessen after a big project completes. With a steady release cadence, there's no reason to contract employees. It then only becomes an exceptional way to lose talent.

    Don't make large sweeping decisions on short notice without getting input from the teams that are affected by the changes.

There are newer employer reviews for ArenaNet
There are newer employer reviews for ArenaNet

See Most Recent

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