Ariba - A great company....and needs improvement with employee retention and development | Glassdoor
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Helpful (6)

"A great company....and needs improvement with employee retention and development"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Alpharetta, GA
Current Employee - Anonymous Employee in Alpharetta, GA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Ariba full-time

Pros

-Very talented, intelligent, and experienced individuals that work with you.
-Fair compensation and very good benefits package with 20 days PTO allowing for work/life balance.
-Working for a company that has created the B2B commerce marketplace and is #1 in that space.
-Ability to travel, work mobile easily, and attend top-notch industry events.
-Get to work on very interesting projects and learn a vast amount of knowledge on B2B commerce technologies

Cons

-Very tribal culture. There are tribes or teams of individuals that either work together on projects or report up to the same entity. Some tribes do not play well nor share well with others and severe communication breakdowns and lack of collaboration/political games frequently occur
-Negative reinforcement culture. If you do something well, you typically don't hear about it or receive no positive feedback. However, if you do not meet expectations, you definitely hear about it.
-Weak employee development programs. For years, it has been very tough for Ariba employees to climb up internally. Recently, there have been a string of promotions, but almost exclusively for individuals who have been here 5 years or more. There are no formal mentorships, PDP's (professional development plans), formal SMART goal measurement systems and weak 1:1 manager--direct report promotion path development.
-Promotions. Do not expect to get promoted any time soon unless you have strong political alliances and/or have direct numbers tied to your performance (field marketing, inside sales, outside sales), or have worked here for more than 5 years. There are a lot of highly talented 'special teams' employees that either get ignored about or forgotten simply because of lack of visiblity and lack of buy-in from the highly political management ranks
-Employee office culture. People show up....and they get out for the day. There are beer Fridays here but very little comradeship among employees. Those in tribes (or on large teams) have some alliance with each other but turnover has been high in those areas. The company has no employee initiatives for culture engagement...e.g. planned events for employees, no cafeteria, only tribal happy hours exist. It's also a me me me culture and very limited engagement from management to get to know their teams.

Advice to Management

Get to know your employees on the lower levels. It's important that you mine for any hidden talent that may exist there. Create a more open, dynamic culture that fosters innovation within rather than stifling it. Also, develop formal promotional programs for employees looking to move up, thus helping with employee retention- an invaluable and nearly incalculable asset to any firm. Decentralize the political tribes to be more collaborative with each other, rather than competing with one another.

Other Employee Reviews for Ariba

  1. Helpful (4)

    "Corporate Indifference, but nothing new here - This review is specific for the Customer Support team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ariba full-time (More than a year)

    Pros

    It is an interesting company to work for, especially on site (not home office). There are many different cultures, nationalities, languages etc. represented in this company, and all this variety makes for a richer employment experience.
    Salary is compatible with other companies of the same size and type of industry. Better however, if you are just fresh out of college and will be just starting your professional life.

    Cons

    There are many departments in this company which are very organized and work well. Customer support is definitely not one of them. The management and leadership culture is very unique as it is right now (2011-2012). Competence, work ethic, high metrics, among other things are not what is considered preferable in a candidate. It is not wise to have divergent opinions or suggestions for improvement to the processes. Everything is taken personally and if you are not part of the club, then you are out of everything, including promotions. In my time there, I did not see one promotion which was seen by all as wise or that made sense. It was clear what was necessary to get ahead there, and that was not the high quality in your work.
    Because of the international nature of the company, this position comes with 4 different shifts which are real hard to adapt and makes life really difficult if you have any other activity outside work. The times are: 8-5, 9-6, 10-7, 11-8. You usually have two weeks of each.

    Advice to Management

    For things to change as it is right now, a massive overhaul would need to be implemented. But all comes from the top, if that doesn't change, nothing else will. But the advice is always the same: know what is important to your team members. Make it a rule to balance what is important to you with what matters to them. I can assure you money is one not, by far, the most important thing to your employees. Have consideration for those who do not share your personal preferences. Most importantly, know who works for you. When people feel their management and leadership genuinely cares, even when you say no, they can still feel respected and appreciated.


  2. Helpful (3)

    "Top-heavy company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Pittsburgh, PA
    Former Employee - Network Engineer in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ariba full-time (More than 8 years)

    Pros

    Good salary, nice office environment, decent co-workers. Benefits are OK; while you get 20 days of paid time off, there are no sick days so if you get sick your vacation hours are deducted.

    Cons

    The company suffers from two layers of overhead at the top.

    a. Program managers - most useless people I've ever seen, who have no idea about projects but somehow given the authority to yell at project managers. They also force the company to use an outdated, Excel-based management tool and neglect to look at modern Web Based alternatives.

    b. CTO and architects - same story, these guys are tasked to approve technical decisions without understanding the full details of projects. The end result is meaningless approval process where engineers can't do anything until approval, yet approved items require constant modifications because they overlook tripping blockers at the bottom.


There are newer employer reviews for Ariba
There are newer employer reviews for Ariba

See Most Recent

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