Ariba - Good company if you don't work on Customer Support | Glassdoor
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There are newer employer reviews for Ariba

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Helpful (3)

"Good company if you don't work on Customer Support"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Support Assistant in Pittsburgh, PA
Former Employee - Customer Support Assistant in Pittsburgh, PA
No opinion of CEO

I worked at Ariba full-time (More than a year)

Pros

Good salary and benefits. Beer Fridays are a plus, never heard of an American company that would provide this treat to their workers.
 The good pay and benefits can be a plus to keep people working as a customer support agents, since the lack of good management and the work load can be stressful and unpleasant.
The environment is very laid back, although management sucked while I was there, the agents are always helping each other, which helps to reduce de stress that the job can bring.

Cons

Ariba is a good company to work for overall. The department you work for can determine your Ariba experience.
For example, the Customer Support Department is one of the less recognized in the company. Agents work very lengthy hours compared to other departments, and are sometimes treated by management almost as slaves, without much chances of promotion.

Advice to Management

Management should treat customer support agents as humans and not as machines. Give them chance to express themselves. Shouldn't make them feel forced to stay on the phone and no time to think or concentrate in an issue.
Management should understand that happy employees are more important than bonuses that workers can earn in the end of the year. Happy employees are the ones that feel valued and not used by the company. That see that their work is recognized not only by 10's they get in the surveys, but by showing them that the company cares and value them as individuals.
Management is not formed by managers, but with people that are in those positions based on the network they have in the company that secured them the position.

Other Employee Reviews for Ariba

  1. "Company with a great potential for the next gen eCommerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sunnyvale, CA
    Current Employee - Software Engineer in Sunnyvale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ariba full-time (More than 3 years)

    Pros

    Great customer base that uses Ariba on a daily basis

    Cons

    Need to be more agile towards innovation

    Advice to Management

    Keep up the good work


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Pittsburgh, PA
    Current Employee - Project Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ariba full-time (More than a year)

    Pros

    Smart people, exciting products, lots of opportunities for advancement.
    The majority of people like what they do and are happy which leads to a positive environment.

    Cons

    The acquisition by SAP will bring changes (mostly good). If you don't like change that could be an issue for some. On the other hand, it opens up lots of additional career options for those that can deal with change.

    Advice to Management

    Don't kill the Ariba culture and the start up mentality with big company stuff...

There are newer employer reviews for Ariba
There are newer employer reviews for Ariba

See Most Recent

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