Ariba - Keep Looking: This Isn't the Place to Grow Your Career Based on Merit | Glassdoor
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There are newer employer reviews for Ariba

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Helpful (8)

"Keep Looking: This Isn't the Place to Grow Your Career Based on Merit"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Support Specialist in Pittsburgh, PA
Current Employee - Customer Support Specialist in Pittsburgh, PA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Ariba full-time (More than a year)

Pros

Ariba as a whole is a great company. It offers a great PTO package of 20 days, and it's fun to work with such a diverse and global group of colleagues. Ariba, acquired by SAP, is poised for growth and success. I'm confident that with SAP's guidance both companies will reach new heights of innovation.

Cons

HR may tell you that everyone starts out at the help-desk, but that's not true. You may also be told that positions open because people get promoted - that's not true. People leave the help-desk because if they don't fit in with the management clique, they are passed up for the opportunities they have worked so hard to earn. Morale is extremely low at the help-desk, and recognition is inconsistent and biased. If one speaks another language other than English as their first language, they are labelled as incompetent. Mothers are unreliable and unteachable. People who have concerns, or offer suggestions for improvement, are dissenter. Labels are unjustly applied by a management that doesn't know more than the employees' first and last names, let alone the quality of work that they do. I have never seen such blatant discrimination in a workplace in the United States. The most counter-productive aspect of working at the help-desk is that the knowledge needed to assist customer is not readily accessible, and the managers are not trained in the sourcing products. If you are considering Ariba, make sure to enter through a different department other than the help-desk.

Advice to Management

There are politics in every workplace, but if Integrity is one of the company's values, then people should be recognized and advance based on the quality of their contributions. Promoting unqualified people and discriminating against workers based on personal assumptions and prejudices is completely unacceptable. The help-desk is the first line of defense and support. If the help-desk is poorly managed, customer relationships will inevitably suffer - and so will growth. Management should be open to ideas, be well-versed in the products and solutions Ariba has to offer, and build working relationships based on communication with employees. Management should also be more proactive in making sure that employees have the tools they need to do their jobs efficiently.

Other Employee Reviews for Ariba

  1. Helpful (3)

    "Good company if you don't work on Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    No opinion of CEO

    I worked at Ariba full-time (More than a year)

    Pros

    Good salary and benefits. Beer Fridays are a plus, never heard of an American company that would provide this treat to their workers.
     The good pay and benefits can be a plus to keep people working as a customer support agents, since the lack of good management and the work load can be stressful and unpleasant.
    The environment is very laid back, although management sucked while I was there, the agents are always helping each other, which helps to reduce de stress that the job can bring.

    Cons

    Ariba is a good company to work for overall. The department you work for can determine your Ariba experience.
    For example, the Customer Support Department is one of the less recognized in the company. Agents work very lengthy hours compared to other departments, and are sometimes treated by management almost as slaves, without much chances of promotion.

    Advice to Management

    Management should treat customer support agents as humans and not as machines. Give them chance to express themselves. Shouldn't make them feel forced to stay on the phone and no time to think or concentrate in an issue.
    Management should understand that happy employees are more important than bonuses that workers can earn in the end of the year. Happy employees are the ones that feel valued and not used by the company. That see that their work is recognized not only by 10's they get in the surveys, but by showing them that the company cares and value them as individuals.
    Management is not formed by managers, but with people that are in those positions based on the network they have in the company that secured them the position.


  2. "Company with a great potential for the next gen eCommerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sunnyvale, CA
    Current Employee - Software Engineer in Sunnyvale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ariba full-time (More than 3 years)

    Pros

    Great customer base that uses Ariba on a daily basis

    Cons

    Need to be more agile towards innovation

    Advice to Management

    Keep up the good work

There are newer employer reviews for Ariba
There are newer employer reviews for Ariba

See Most Recent

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