Arnold Machinery - It is ok if you don't mind kaos | Glassdoor
There are newer employer reviews for Arnold Machinery
There are newer employer reviews for Arnold Machinery

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"It is ok if you don't mind kaos"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Territory Manager in Salt Lake City, UT
Current Employee - Territory Manager in Salt Lake City, UT
Approves of CEO

Pros

The best reason to work for this company is the fact they are a strong company. There are benefits and the company car is a nice perk.

Cons

They don't value their employees, especially sales staff. There are constant wars between employees and departments and no one can control it.

Advice to Management

Please understand not everyone knows who you are and advertising is not money wasted it is money well spent. Learn the value of a well compensated sales staff and know they are worth every penny they earn.

Other Employee Reviews for Arnold Machinery

  1. Helpful (1)

    "Disfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arnold Machinery full-time (More than 5 years)

    Pros

    Company is comprised of four companies each having their own manager and goals. The forklift division seems to be running smoothly.

    Cons

    There is significant disfunction at top level of management. They have fired or runoff talent at a significant rate. Ask any branch how many managers they have had in the last 10 years and you will be shocked. Along with management turnover sales reps have been a revolving door. This could be because they are making very little money. Arnolds does not believe in rentals and the industry has shifted to this market. Therefore customers do business with companies that can meet their needs. Compensation to reps was a huge problem because they mostly get paid off profit. The margins have been eroded to a level where the sale of any product results in a commission that is laughable. The company talks about ROA bonuses to divert attention of compensation. When you see what is actually paid out vs what is budgeted you will see how the program is a joke.
    The company says it empowers each employee with Silver Service. This is true in that if there is a problem Arnolds will eat the bill. The problem with this marketing gimmick is that customers the rep will eventually be tagged as have too much buy backs and be terminated. Its a no win situation for the employee.
    All this dysfunction has resulted in market shares that are extremely low, extremely high turnover, poor morale, low commissions and everything that goes along with poor management.

    Advice to Management

    Remove top management who have lost their way with the market.


  2. Helpful (3)

    "Vindictive Branch Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They provide you forklifts to work on and customers to provide a service for.

    Cons

    They have no idea what they are doing. They have a pseudo-service manager who doesn't know his left foot from a flathead screwdriver. If you try and verify what comes out of their mouth they will fire you. They will lie right to your face over and over in front of their boss, and you will get fired. Even if you're a AAA mechanic with excellent customer relation skills and technical skills, they will fire you.

    Advice to Management

    Perhaps hire service managers that actually know about mechanics and fixing equipment. Can't turn a failed technician into a service manager. Get rid of the buddy buddy thing going on in management. Provide clear policies that are easy to understand. Respect your employees.

There are newer employer reviews for Arnold Machinery
There are newer employer reviews for Arnold Machinery

See Most Recent

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