Ascension Ministry Service Center - Potential for a Great Place to Work | Glassdoor
There are newer employer reviews for Ascension Ministry Service Center
There are newer employer reviews for Ascension Ministry Service Center

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Helpful (6)

"Potential for a Great Place to Work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Indianapolis, IN
Former Employee - Anonymous Employee in Indianapolis, IN
Doesn't Recommend
Neutral Outlook

I worked at Ascension Ministry Service Center full-time (Less than a year)

Pros

Good benefits. A clean, secure and modernized facility. Free K-Cups coffee & soda fountain drinks on all floors. Good introductory training. Up-to-date laptops; the chance to partake in a "Work From Home" program (mobility) for certain departments.

Cons

The open-style tables and environment contradict the individual work load, and where daily conversations interfere with focus. The style of work (tickets generated) would suit cubicles and people who want to work privately. Often, the team concept of open tables does not bode well for various personalities. Managers micromanage daily time and production reports, even if you are performing well. This strict concentration on performance revolves around software that has holes in it, and honestly, quite unnecessary. Granted, understandable production needs to be assessed, but not to the degree they are wanting. You get the impression that you go to work only to monitor your own work and not the work itself, find yourself going over your time and production instead of doing actual work.

 What else? Noticeable lag on the server side while working certain functions in tickets. There would be up to 10 minutes of lag time. Very frustrating. No snow or sick days. Can only use PTO or an unexcused absent. 3 unexcused absent times can involve being written up or termination.

Some of the staff in various departments were not as friendly or outgoing as you might think, which is unfortunate in that kind of atmosphere (open enviro).

Starting pay is relatively low.

Advice to Management

Fix the server side; lag time was awful. Be more involved with your staff, praise them when they do something good instead of focusing only on the clock/production numbers that correlate to the mechanics of typing and entering data. Vary the degree of workload.

Other Employee Reviews for Ascension Ministry Service Center

  1. Helpful (2)

    "Opportunities Abound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Coordinator in Indianapolis, IN
    Current Employee - Training Coordinator in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Ascension Ministry Service Center full-time (More than a year)

    Pros

    Growth opportunity, Core Values, Employees

    Cons

    Rapid growth could become unmanageable


  2. Helpful (8)

    "Not a place that prides themselves on quality and honesty."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Ministry Service Center full-time (More than 3 years)

    Pros

    Stability as it is a strategic initiative of the larger Ascension Health System. It was renovated in 2011 and they provide free fountain soft drinks and a range of coffee. The setup is well done with dual monitors and a laptop docking station. They have annual raises.

    Cons

    Poor quality of product and service to the customers, fraudulent management, and a general disregard for the truth and quality.

    Advice to Management

    Replace them immediately for the sake of the Health Ministries

There are newer employer reviews for Ascension Ministry Service Center
There are newer employer reviews for Ascension Ministry Service Center

See Most Recent

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