Ascension Ministry Service Center - The best place, environment, people i have worked with in my whole life | Glassdoor
There are newer employer reviews for Ascension Ministry Service Center
There are newer employer reviews for Ascension Ministry Service Center

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Helpful (1)

"The best place, environment, people i have worked with in my whole life"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Match Exception (Accounts Payable) in Indianapolis, IN
Current Employee - Match Exception (Accounts Payable) in Indianapolis, IN
Recommends
Positive Outlook

I have been working at Ascension Ministry Service Center full-time (More than a year)

Pros

It's a dream come true company to work with.

Cons

too much sugar in the free soda leading to diabetes. Coffee cup lids always shortening. Too much fun in the work place which may at times make people lost focus in what they doing or working on.

Advice to Management

The best managements in MSC are in Accounts Payable (Match Exception)

Other Employee Reviews for Ascension Ministry Service Center

  1. Helpful (6)

    "So so at best. We need to be better staffed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Associate in Indianapolis, IN
    Current Employee - Contact Center Associate in Indianapolis, IN
    Negative Outlook
    Approves of CEO

    I have been working at Ascension Ministry Service Center full-time (Less than a year)

    Pros

    We have a good benefit options, the ability to work from home and upward mobility.

    Cons

    Working in the contact center. Too micro managed. If you have a problem, goes unresolved

    Advice to Management

    Listen to your employees more and take a plan of action with feedback given.


  2. Helpful (6)

    "Potential for a Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Ascension Ministry Service Center full-time (Less than a year)

    Pros

    Good benefits. A clean, secure and modernized facility. Free K-Cups coffee & soda fountain drinks on all floors. Good introductory training. Up-to-date laptops; the chance to partake in a "Work From Home" program (mobility) for certain departments.

    Cons

    The open-style tables and environment contradict the individual work load, and where daily conversations interfere with focus. The style of work (tickets generated) would suit cubicles and people who want to work privately. Often, the team concept of open tables does not bode well for various personalities. Managers micromanage daily time and production reports, even if you are performing well. This strict concentration on performance revolves around software that has holes in it, and honestly, quite unnecessary. Granted, understandable production needs to be assessed, but not to the degree they are wanting. You get the impression that you go to work only to monitor your own work and not the work itself, find yourself going over your time and production instead of doing actual work.

     What else? Noticeable lag on the server side while working certain functions in tickets. There would be up to 10 minutes of lag time. Very frustrating. No snow or sick days. Can only use PTO or an unexcused absent. 3 unexcused absent times can involve being written up or termination.

    Some of the staff in various departments were not as friendly or outgoing as you might think, which is unfortunate in that kind of atmosphere (open enviro).

    Starting pay is relatively low.

    Advice to Management

    Fix the server side; lag time was awful. Be more involved with your staff, praise them when they do something good instead of focusing only on the clock/production numbers that correlate to the mechanics of typing and entering data. Vary the degree of workload.

There are newer employer reviews for Ascension Ministry Service Center
There are newer employer reviews for Ascension Ministry Service Center

See Most Recent

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